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“Worth it!”
Review of Hyatt Palm Springs

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Hyatt Palm Springs
Ranked #36 of 73 Hotels in Palm Springs
Ouarzazate, Morocco
Level Contributor
52 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Worth it!”
Reviewed 3 July 2012

We stayed in a deluxe king suite, since we were 3 friends traveling together. Very pretty rooms, nice location. Great people. The only issue we had was at breakfast, when we each ordered separate things and then were charged for the buffet breakfast. Our waiter conveniently disappeared and we had to get another waiter to assist us. Finally got it cleared up, never saw our waiter again, except when he peered around a partition at us. When we were there, it was about 110 degrees and too hot to even think about going outside to the pool. We stayed in the bar instead and that was fine.

  • Stayed May 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank capoppy55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Hyatt Palm Springs, responded to this review, 7 July 2012
Thank you for bringing to my attention the challenge you had in our restaurant. I will be following up with our F&B Director on this and have him review this with the food and beverage team so that another guest does not have this same experience. I'm happy to read that the rest of your stay was "worth it" and hope that you come back again soon.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (385)
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English first
san diego
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 July 2012

Cory couldn't have been nicer and Jackie was so helpful. Erin is the front desk manager and shows why customer service is so exceptional. Great room for a great price!

  • Stayed June 2012, travelled with friends
    • Value
    • Location
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Helpful?
Thank jamulwaldo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Hyatt Palm Springs, responded to this review, 7 July 2012
The Front Desk is the "heart beat" of our hotel and they always strive to be the best to take care of our guests. Thank you for acknowledging Erin, Cory and Jackie in your review. We are lucky to have such a great team at the front desk that is dedicated to providing excellent service to every guest. I'm glad to read that you had a wonderful experience with us and hope to have you back soon.
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Whittier, California
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 June 2012

We have been been there there before and we loved it. We went back with family and their service left much to be desired. The mini refrigerator had spoiled food in it and after 2 requests to have it cleaned we cleaned it ourselves. There was vomit around the pool, but in all fairness they cleaned it up after we informed them. Our room keys stopped working, when we complained they informed us it was a scheduled security check and failed to inform us. One night as we were enjoying the outdoor lounge area, they turned off all the lights at 10pm and didn't even inform us or apologize before doing so. We requested turndown service and they never showed up. When we complained, they said they had accidently marked our room completed. The hotel was full that weekend and there didn't seem to be enough staff. It's really too bad because it is a nice hotel.

Room Tip: The Cabana Suites are awesome! If you go during summer, ask for a room within the airconditioned sec...
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  • Stayed June 2012, travelled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank lindavp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riverside, California
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 28 June 2012

We stayed here last summer in the middle of July and one of the main reasons was the pool! So after spending part of our day in the heat all we wanted to do was cool off in the pool....NOT!! It was more like a oversized HOT TUB!! It turns out the hotel keeps it at 85 degrees year round. Who does that? In Palms Springs of all places. Where it's a good 100 or more for most of the year!! Other than the pool....

The hotel was SO nice inside. Very modern and so much space! It's location is perfectly located in the center of Downtown Palm Springs. It's walking distance to all the bars..

I'd come back but in the winter!! =)

  • Stayed July 2011, travelled with friends
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Helpful?
Thank Ce_CeMama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oxnard
2 reviews
Reviewed 27 June 2012

best staff anywhere
erin, desk mgr. just great
micheal,jose,oscar food and bar. could not have been better.
can't wait to go back

Room Tip: moutain view
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  • Stayed June 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dennis c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Hyatt Palm Springs, responded to this review, 28 June 2012
I am so lucky to have such a great staff. Everyone in this hotel cares and it shows. I'm proud of our team and what they do for our guests on a daily basis. Thank you so much for acknowledging them and I will definately be sharing this review at our Employee Rally - tomorrow! Hope to see you again soon and thanks for staying with us.
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Additional Information about Hyatt Palm Springs

Property: Hyatt Palm Springs
Address: 285 North Palm Canyon Drive, Palm Springs, CA 92262-5525
Phone Number:
Region: United States > California > California Desert > Palm Springs
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Business Hotel in Palm Springs
#10 Family Hotel in Palm Springs
#11 Luxury Hotel in Palm Springs
#20 Romantic Hotel in Palm Springs
Price range (per night): ₹ 8,062 - ₹ 19,156
Hotel Class:4 star — Hyatt Palm Springs 4*
Number of rooms: 197
Official Description (provided by the hotel):
Palm Springs' only all suite, newly renovated hotel located in the heart of the historic village. Just footsteps from shopping, restaurants, galleries, museums, casino and theaters. Enjoy a mountain or village view from your private balcony. ... more   less 
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Also Known As:
Hyatt Regency Suites Palm Springs Hotel Palm Springs
Hyatt Regency Palm Springs
Palm Springs Hyatt

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