I found a TravelZoo offer for this hotel not long before my trip to Palm Springs and, per my usual, I checked out Trip Advisor reviews before purchasing the voucher. This is the first time I disagreed with Trip Advisor reviews. Don't get me wrong - this is a beautiful property and not at all like cookie-cutter hotel chains. I'll do my best to break down the good - and the bad.
THE GOOD: It's a beautiful property and each villa has a living room and separate bedroom - it feels like home and has really plush, comfortable sofas and armchairs - just like home. Both living room and bedroom have ceiling fans - which I just LOVE. There was a beautiful stone fireplace and a large, comfy four poster bed with wonderful pillows and comfy sheets and comforter. The location is really good - just a few minutes from downtown Palm Springs, restaurants and shopping and SPECTACULAR views of the surrounding mountains. THE NOT-SO-GOOD: The fist problem was lack of connectivity in my room. I stayed in #101 - furthest from the office - which I suspect was the culprit - but this was still an enormous inconvenience. Secondly, the bathroom was good size but had a really tiny corner shower stall. I am only 5' 4" and kept banging my elbows on the shower walls when I washed my hair. There's NO way I could have shaved my legs - and there was no tub. The bathroom also had a pedestal sink. I hate pedestal sinks because there is nowhere to put your toiletries - especially when you are travelling and living out of bags and suitcases. The last thing that was a bit of a turn-off were the pools. They are REALLY small pools and are surrounded by the rooms which cut off any breeze or air flow - so sitting poolside is like sitting in a sauna. I found the fitness room but was unable to see what was inside because it was locked and my room key didn't open the door.
The first morning I had breakfast, two sunny side up eggs were cooked to perfection with sausage, potatoes and (one) piece of toast with orange juice and delicious coffee. The second day I had a different server who did not offer juice and brought out sunny side up eggs. When I pointed out that the whites weren't cooked - which was obvious as soon as you looked at them - she said "Do you want them cooked over easy instead?" I told her no - I wanted them cooked sunny - but with the whites COOKED. She brought back eggs with no sausage and (literally) a couple of pieces of potato and the single slice of toast. I left, exasperated and went in search of a chain hotel to move to.
The bottom line is with a boutique-style property like this, service and consistency are everything. This is a beautiful property but the level of service is inconsistent. I moved to a Hilton property from this hotel because I needed to know that I would get everything promised to me. Villa Royale Inn, unfortunately, failed to live up to what was promised.
- Official Description (provided by the hotel):
- Named the "West's Best Small Inns" by Sunset Magazine, Villa Royale Inn is a unique Palm Springs bed and breakfast with luxury accommodations, a historic restaurant, heated pools, in-room massage, exquisitely-landscaped grounds and mountain views. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with TripOnline SA so you can book your Villa Royale Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Villa Royale Hotel Palm Springs