I have been going here the last five Summers with my family, and have a lot of good memories here. The grounds are beautiful, I love the ducks, rabbits, hummingbirds and other wildlife you see here. The rooms, are cool, spacious and shady. Patios off your unit are nice to relax on when the sun goes down. Beds are okay, but we always bring our own sheets (their bedding is not what most 4 or 5 star hotels would have). Ground units near the family pool have been very enjoyable and relaxing.
The last time we checked in however, we had a horrible experience. Not only when we checked in very late and were given the room key, could we not unlock the door to our unit (which means a drive back to the club house for another room key, then again when the second one didn't work)... then when they finally sent out a handyman with us to open the room, it turned out to be occupied. He quietly tiptoed out and closed and locked the door behind him. Poor guy was as shocked as we were. Apparently the couple was only supposed to be in the lock-off, but went into the main unit. I like how they (Mr. front desk guy) tried to blame the guests, instead of their own staff who obviously didn't prepare the room correctly... what's with that?
Because the ground floor unit we had requested was now 'occupied', they could only give us a room that night on an upper floor (stairs with kids and bags and no direct access to the pool). It had a tub in the middle of the bedroom (not what I want for a family vacation) and an outdoor shower on the patio. The indoor shower didn't work properly and had scalding water (with no temperature control). When it is past midnight with two little kids in tow, the last thing we needed is this gong-show of a check in and a sub-par room. I also didn't want to take advantage of their offer to clean the room we were supposed to get (kicking the couple back into their side of the suite), and move the next day. Too much upheaval for us and the other couple.
The sun came up each morning to fill the master bedroom with light and heat (there are no curtains, just blinds), and I realized that the other rooms I had been in always had the master on the front or would get the evening sun. There would be no sleeping in past 6 am in this room. There are a lot of units over the large complex, and obviously some of them are situated better than others. We were nowhere near the family pool, so we could enjoy scorching ourselves on the walk to the pool with the kids. It was a real 'trip' to get to the pool, instead of just running out the patio door to the pool, and returning for a drink whenever the kids wanted. You can call the front desk to send out a golf cart & driver (to get you to the pool), but it is very inconvenient.
In conclusion, because this is a time-share you can only 'request' rooms and nothing is guaranteed. I don't know if I can vacation like this anymore -- as at least if I book into a resort, what I pay guarantees my room type and often the location too. Some of the rooms are fantastic, but I can see how someone can be unimpressed by a stay here. If this was my first experience here I would have never returned.
Meh. Double meh.
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- Also Known As:
- Club Intrawest - Palm Desert Hotel Palm Desert
- Hotel Intrawest Palm Desert
- Intrawest Palm Desert