My family and I were on a trip to Palm Springs and scheduled a tour with Big Wheels. Unfortunately my son became very ill the night before our tour and we had to cancel at the last minute. Evan the owner was amazing when I contacted him. He so kind and understanding! We were unable to reschedule our tour due to time and Big Wheels was fantastic!! They refunded the total amount we had payed. Even though we did not take a tour with Big Wheels their customer service is outstanding and next time we are vacationing in Palm Springs they are the only company I would go with!!
Thank you Maria! There was no mistaking the genuine concern in your voice when you called that night saying your son had fallen ill. Happy to accommodate you. Thank you for the kind words and we hope you can join us sometime down the road!