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“nice but”

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Holiday Inn Ontario Airport
Ranked #13 of 42 Hotels in Ontario
Rohnert Park, California
Level 4 Contributor
43 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“nice but”
Reviewed 28 May 2012

we have stayed here before and always enjoyed it , this time though there were groups in the parking lot talking loud enough to be heard on the third floor no one to take care of it even after repeated calls to front desk this at 3:ooam not acceptable.also a bar tender shoving drinks at you even if you did'nt order them. food is good but you'd be better off going elsewhere.panda chinese exellent within 2 miles b.j.s brewhouse several others whithin 5mls

Room Tip: i feel south rooms better and none near entrance middle of hallways better
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  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank grump82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Guest Relations Manager at Holiday Inn Ontario Airport, responded to this review, 14 July 2012
Dear grump82,

Thank you for your review regarding your recent stay. It's nice to hear that you liked the location of our hotel as well as our food options. I'm sorry your stay was negatively affected by the noise from our other guests and hotel staff services. We take our guest comments very seriously and always strive to provide comfortable and helpful accommodations.

Thank you again for your feedback, and we hope to have an opportunity to serve you soon.

Sincerely,

Zelyn N.
Case Manager
IHG Care
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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245 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (50)
Date | Rating
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English first
Montclair, California
1 review
Reviewed 2 May 2012

Extremely nice hotel, perfectly situated close to airport and freeways. Rooms are large, clean, and nicely furnished and most importantly, quiet. Great place to rest and catch up on some relaxation during travels. The breakfast area is comforting with TVs at each booth, the breakfast was delicious and again a relaxing atmosphere. The staff were pleasant and accomodating. Overall, my choice of where to stay when in Ontario area!

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank designerfox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Level 4 Contributor
28 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 26 April 2012

Thought I would update my previous glowing review of This Holiday Inn...good news is that the rates are still great and the hotel still looks brand new, bad news....the Priority Platinum 30% discount is now only for the restaurant and the food has slipped to subpar at best. Menu says: Pan seared scallops and Tiger Shrimp with chopped clam tossed in linguini...non seared soggy scallops, shrimp that we're the size of bay shrimp and very tough, canned clams (to be expected) with perfectly cooked pasta...$17.00. Staff is still superb and food was replaced with another entree (pork loin is technically what it was but for $20.00 was also over priced but prepared well) without question...I just hate sending things back when the main problem is menu misrepresentation. Happy hour is still very good and I can't say enough about the front desk and restaurant staff but there is a Marie Callendar in the same parking lot and it is a better bang for the buck when it comes to dinner.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank jeffdblak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Ontario Airport, responded to this review, 5 June 2012
Dear jeffdblak,

Thank you for posting another review. So happy to hear you like our hotel and staff. I am sorry to hear you were not happy with the new menu. You comments will be passed to the appropriate department. We always welcome opportunity to improve. Hope to see you again soon.

Katie J
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint Louis, Missouri
Level 5 Contributor
85 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 18 April 2012

I have not stayed at a Holiday Inn in over 10 years. I was glad to see the updates in this one. Although the beds were not as comfortable as the Hilton and Marriott brands, they were a close second. The bathrooms have granite countertops and the overall feeling in the hotel was nice.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kjgwspagirll11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Apple Valley, California
Level 4 Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 16 April 2012

No real complaints other then the toilet paper was quite a ways from the toilet. The room was beautiful, furnished with tasteful up-to-date colors and decor. Large flat screen, easy to navigate tv. Bed was comfortable, could use either more pillows or king size pillows. Front desk staff could be a little more personable, but certainly didnt interupt my stay.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carrie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Ontario Airport

Property: Holiday Inn Ontario Airport
Address: 2155 E Convention Center Way, Ontario, CA 91764-4452
Phone Number:
Region: United States > California > Ontario
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Business Hotel in Ontario
Price range (per night): ₹ 7,993 - ₹ 15,599
Hotel Class:3 star — Holiday Inn Ontario Airport 3*
Number of rooms: 180
Official Description (provided by the hotel):
Welcome to the Holiday Inn Ontario Airport, CA. Our new, four-story hotel is conveniently located less than one mile from Ontario International Airport, one block from the Ontario Convention Center, and 35 miles from Los Angeles. Major Southern California freeways are easily accessible from Holiday Inn Ontario Airport for easy access to other area destinations and attractions.Relax in California style at Holiday Inn Ontario Airport, where everything sparkles new. The hotel offers 180 attractive guest rooms, including seven spacious suites. All rooms come appointed with modern furnishings, complimentary high-speed wireless Internet access, 32-inch flat-screen TVs and premium channels, and other thoughtful amenities at your convenience. A fresh non-smoking policy adds to your comfort.Whether visiting California for business or vacation, Holiday Inn Ontario Airport is the perfect place to hang your hat. Our full-service hotel offers a complete list of services and amenities to fit your traveling lifestyle. In town for business? Holiday Inn Ontario Airport offers meeting space, a business center, and complimentary wireless Internet access. Traveling with the kids? Our outdoor swimming pool guarantees hours of fun. Feeling hungry? Order room service, or enjoy breakfast, lunch or dinner in Landings Restaurant. Also, be sure to take advantage of complimentary shuttle service to and from LA/Ontario International Airport.Come, stay, and Relax, It s Holiday Inn. ... more   less 
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Also Known As:
Holiday Inn Ontario Airport Hotel Ontario
Ontario Holiday Inn

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