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“Clean and convenient but crappy Wi-Fi.”

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Courtyard Novato Marin/Sonoma
Ranked #2 of 6 Hotels in Novato
Reviewed 23 July 2017 via mobile

I travel and stay in hotels every month for business and I tend to stay at Marriott properties because I know what to expect. This location was clean, comfortable and convenient but it had the worst Wi-Fi service I have ever experienced. It was terribly slow and would kick off my devices every 15 minutes. Otherwise it was a good stay in every other way. Right off the 101 freeway yet quiet enough for a good night's sleep. See attached photos. I will stay there again in the future ... hopefully the Wi-Fi will be better next time.

Stayed: July 2017, travelled on business
Thank bigdaddypooh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim H, Manager at Courtyard Novato Marin/Sonoma, responded to this reviewResponded 28 July 2017

Thank you for your comments and rating. We are so happy to hear you were satisfied with your stay and found our hotel comfortable, convenient, and quiet! We apologize for the poor Wi-Fi connection you received and will be addressing this issue right away. Thank you for your loyalty to our property - we looking forward to seeing you again!

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11 - 15 of 207 reviews

Reviewed 27 June 2017

CONS:
$339 per night BEFORE TAXES for a room with 2 Full beds though our reservation stated Queen or King bed(s). No complimentary breakfast. Starbucks but does not use the rewards system to earn nor redeem points.

THERE IS NO IN-ROOM SAFE AND THEY COME IN AFTER 3PM EVEN WITH A PRIVACY SIGN! (per their sign on your door!!)

"Cooler" aka fridge in room that they said is not for milk products because it is not cold enough.

PROS:
Safeway right behind hotel with a Starbucks that does earn points.

Room Tip: Ask for rooms away from the train track
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  • Stayed: June 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank michele b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim H, Manager at Courtyard Novato Marin/Sonoma, responded to this reviewResponded 29 June 2017

Hello & Thank you for your review of our hotel. We are sorry to hear that you were less than satisfied with your recent stay. Our rates are seasonal and are based on supply and demand. We know you as the customer hold the power to make the final decision on where you choose to stay. Our hotel does offer a wide variety of food &beverage options in our hotel restaurant, The Bistro. We offer a full cooked to order menu for breakfast with Starbucks coffee, and dinner with a full bar. So that you are aware, the sign you mention on the back of the door, are written in specific compliance with California Inn Keepers laws. The terminology is required. We do respect all our guest rights to privacy, and only reserve the right to enter the room as a necessity in the event a guests health or wellness is at risk. Lastly, all of our rooms are equipped with "coolers" as you stated as a convenience to keep a drink or medicine cool. We also have larger refrigerators available by request.

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Reviewed 22 May 2017 via mobile

We just moved from Santa Cruz to Novato and stayed at the Courtyard about 1/2 make from new house waiting for furniture. Check in was smooth, room clean and nice. At late dinner at bar, young lady who cooks made the best hamburgers we had in a long time. Would stay again if not so close to home

Stayed: May 2017, travelled as a couple
Thank Travler70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim H, Manager at Courtyard Novato Marin/Sonoma, responded to this reviewResponded 2 June 2017

Thank you so much for your nice review! We are so happy you had a great experience, and are so glad our associates helped to make your stay a memorable one. Please come see us again soon!

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Reviewed 20 May 2017

Nice people at the front desk. But outrageous pricing for a simple box hotel with no pool, no spa, no nothing.

The location is sumptuous -- with an adjacent McDonald's! And don't forget the gas station next door!!

This is a $49 hotel in the rest of America. (Actually, I've stayed in better $49 hotels -- of course, far from Marin County, California.) Unfortunately I was duped into paying over 3 times that. Don't follow my example.

Stayed: May 2017, travelled with family
Thank Mashuggi M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David B, Manager at Courtyard Novato Marin/Sonoma, responded to this reviewResponded 20 May 2017

Hello Mashuggi M,

Thanks for your review of our property. We are sad to hear that we didn't live up to your expectations. We have several amenities that we offer our guests including; a Heated pool, 24 fitness facility, a bistro for breakfast or dinner, a business center, several different culinary options within walking distance, and a 24 hour Safeway for your convenience. Our prices are comparable to the other hotels in the Marin area. Thanks for your comments on our staff. We hope that if your travels bring you back into the area you will give our hotel another chance.

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Reviewed 18 May 2017

I recently stayed here with 30 kids on a school trip. After a very long day, we checked into the hotel with ease. It has a nice lobby area with a Starbucks, a bar (seemed to be fully stocked!) and a mini market with basic necessities/snacks. It has a great complimentary breakfast with many hot options (eggs/sausage/bacon), cereals, bagels, yogurt, and great coffee (Starbucks!). I noticed a pool & gym that we did not have time to use.
We had a double room which was well appointed. The beds were super comfortable, and the rooms are stocked with your typical needs (coffee maker, blow dryer, shampoo/conditioner/lotion/soap, etc). We slept well - no noise from hallway or other rooms.
If you are looking for a clean, modern, well-kept hotel that is conveniently located, this is it!

  • Stayed: April 2017, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank mommylovestotravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trh846, General Manager at Courtyard Novato Marin/Sonoma, responded to this reviewResponded 19 May 2017

Thank you for your review of our hotel. We are happy that you enjoyed your stay and that all of our amenities and features met your expectations. Please come see us again!

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Additional Information about Courtyard Novato Marin/Sonoma

Address: 1400 N Hamilton Pkwy, Novato, CA 94949-6278
Region: United States > California > Marin County > Novato
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Novato
Price Range: ₹ 9,618 - ₹ 18,591 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Novato Marin/Sonoma 3*
Number of rooms: 129
Official Description (provided by the hotel):
Gateway to the Wine Country, Sonoma Raceway, and business communities of Novato and San Rafael, our hotel is designed to serve both leisure and business guests. To remain productive during your stay, take advantage of our innovative lounge, which includes private media booths, community tables, an interactive GoBoard, and 24-hour Starbucks coffee. Our plush mattresses with downy bedding, ergonomic desk chairs, indoor spa, fitness center, and heated pool provide the essential level of comfort and convenience you deserve during your stay. And if that's not enough, you can multiply your options with the convenience of the MarinAirporter and local shopping and dining alternatives within walking distance! ... more   less 
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Also Known As:
Courtyard By Marriott Novato Marin/Sonoma Hotel Novato
Courtyard Novato Marin/Sonoma Marin County, CA
Novato Courtyard
Novato Marriott

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