there is a catch when you reserve, I wish I knew all the fees you were going to add up, the host wast terrible and the breakfast was over 10 min before the due time, first time at a Hyatt hotel and the last one for sure More
- Free Wifi
there is a catch when you reserve, I wish I knew all the fees you were going to add up, the host wast terrible and the breakfast was over 10 min before the due time, first time at a Hyatt hotel and the last one for sure MoreShow less
We are so sorry your stay was less than satisfactory. As we extend our amenities and services through the many government mandates throughout the pandemic, we hope you will be patient with us and give us another try. At Hyatt, we strive to make your stay memorable and hope to take care of our guests so they may be at their best. Thank you for the feedback, as we will use it as a training opportunity for our food and beverage team and guest experience team.
This hotel is a beautiful resort located in Newport Beach area. It is a short drive from fashion plaza shop mall with modern shops and excellent restaurants. This resort occupies a piece of land with numerous well appreciated rooms, three large swimming pools and a par three golf course. You can enjoy yourself by just walking around the property in addition to swimming and golfing. It is very relaxing. The restaurant, Shor, serves breakfast and dinner. The food is excellent and I really like to compliment the chef for his skill. The waiters are very friendly, like other staff members. They will tell you what to do and where to go in the area. The friendly atmosphere is overflowing.. we spent only two nights this time, but are planning our next trip for five days.
Thank you for your kind words. We are delighted that you were able to enjoy everything that our hotel has to offer! We appreciate all of your shout outs to our colleagues and look forward to welcoming you back soon!
Walked in the front door and headed for the bathrooms and some asian guy started chasing me asking me where I was going and I said, "the restroom " and he shook his head no waving his finger ,"no no you not a guest here!".......how did he know if I was a guest or not?!
We sincerely apologize for your experience in our lobby. Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I have forwarded your comments toour leadership team to use as a training opportunity.
If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel stay that so many of our guests have come to experience.
My stay was amazing! It was very clean and tidy. The rooms layout was really great and made the room feel a a lot bigger. The bathroom also had a very lit vanity style mirror which was great to get ready. The staff was very kind even late at night when I needed something at 2am!
Thank you so much for your kind words. We are delighted you had a great stay and look forward to welcoming you back soon!
This is a great place to get way. Very clean and just a beautiful place to stay. I would advise anyone that wants to sleep in a nice place that they go here. Their restaurant was excellent. I had the Poke Bowl and my Wife had the Steak and it was delicious. I highly recommend eating there as well.
Thank you for taking the time to write a review and share it with us! We are delighted you had an excellent stay and look forward to welcoming you back soon. Thanks for the shoutout to our Shor Restaurant as well.
We enjoyed our stay by different activities such as riding bikes near the bay/beach, relaxing around the bonfire. The cleanliness of the hotel and the hospitality of the attendant gave us a good experience. We highly recommended this resort hotel to anyone.
Thank you for the awesome review! We look forward to welcoming you back in the future.