I have stayed here multiple times with no problems until recently. We had a girls weekend for my friend's birthday decorated the room but it was only us 4. Because our stove was broke we needed maintenance to come fix it when the Maintenance Supervisor, Margarita came in to check the stove she took a picture with her camera phone and said we had a party. When we explained to her the situation she began to about and become unnecessarily belligerent. We asked her to leave and she was still taking pictures so we put her out.
On top of that we had to move rooms from a 2 bedroom to a 1 because the 2 bedroom had wallpaper falling off the walls and smelled and was extremely off putting. When we called the front desk to change the room the woman at the front desk, Perlita gave us an attitude and had extremely poor service. Her attitude was not fixed until we went downstairs to talk to her and I asked her name.
The next day we went to breakfast came back and out keys did not work. We went to the front desk and found out Perlita only gave us keys for one night when we paid for 2.
Our whole experience was ruined due to rude staff and poor customer service. I have stayed here multiple times but thanks to this experience I will never return.
- Official Description (provided by the hotel):
- Northern California awaits you at our charming all-suite hotel in Newark, CA. With deluxe, extended stay amenities, stylish event venues and a welcoming, homelike atmosphere, our hotel is the ideal choice for business trips, family vacations and romantic getaways in Silicon Valley. From complimentary hot breakfast and exceptional service to a prime location near the Oakland International Airport, San Jose International Airport and popular area attractions, Chase Suite Hotel Newark is a truly relaxing Home on the Road. ... more less
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- Also Known As:
- Chase Suite Newark
- Newark Chase Suite Hotel