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Booking.com
₹12,599
Fully refundable before Thu, 28 Mar
Breakfast included
HIExpress.com
₹12,614
Fully refundable before Thu, 28 Mar
Breakfast included
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Algotels
₹11,656
Breakfast included
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52 - 57 of 280 reviews
Reviewed 8 November 2016

My business trip took me to the area again, and I stupidly decided to stay here again. Nothing went right, everything could go wrong went wrong.

1) Insanely difficult to get in and out - the street in front of the hotel is under construction, so you can only turn right when leaving the hotel. The hotel makes NO MENTION of this issue on its website, and pretend this is not an issue. The street is a major corridor, so you basically have to wait 10-15 minutes just to turn out from the parking lot or turn into the parking lot!!! If you are timid with driving, then you will be stuck with cars blazing by and won't let you cut in. I went to get some food around 6pm, and it took me almost 20 minutes to turn from the street into the parking lot - I am not joking!

2) Internet access is like back 20 years... Their system has a password login screen that is constantly asking for password. Instead of a timed based access per login or MAC address of your network access card, the system lock you out when your WiFi disconnects from the router, either you walked too far and the system can't handle off your signal, or you put your device to sleep. I logged in over 60 times just in one day - it was the most irritating thing ever! Every time this happened, I had to relogin into my company VPN, which is super inconvenient. Who the heck designed that system?

3) They cheat you out of your free breakfast. There was a prominent sign in the breakfast area saying breakfast is now served to noon for a limited time, so you can sleep in. Because of this, I scheduled some conference calls early in the morning . When I arrived for have breakfast around 10am, I was told breakfast service had ended. When I referred to the sign, I was told it's only for weekends. Well, there was such disclaimer, hidden in the sign in small print, which is definitely not obvious and you had to look for it. This is definitely very poor advertising practice.

Overall, I can't find much redeeming quality during my stay...

Date of stay: October 2016
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
1  Thank knowmyhotels
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General M, General Manager at Holiday Inn Express San Diego South-National City, an IHG Hotel, responded to this reviewResponded 14 November 2016

Dear knowmyhotels,
Thank you for investing some time in reviewing our hotel. Please accept our sincerest apologies regarding the inconvenience you experienced during our stay. We always aim to wow our guests and are so disappointed to have missed such an opportunity with you. Your concerns are important to us and will be addressed to our staff. Thank you again for sharing your experience with us. We hope that you would be so kind as to give us another chance and stay with us again, in the future.

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Reviewed 24 October 2016

would definitely recommend to friends/colleagues, yani and rose were fantastic to deal with. made check in a breeze. they also helped my out with getting signed up for the rewards program. i probably wouldnt have done that if not for them

Date of stay: October 2016
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank becksprime817
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General M, General Manager at Holiday Inn Express San Diego South-National City, an IHG Hotel, responded to this reviewResponded 27 October 2016

Dear becksprime817,
Thank you for reviewing your stay with us. We’re so thrilled to hear that we are a “great hotel.” Our staff holds guest service in the highest regard and we’re so happy to know that we accomplished that with you. Being an IHG Rewards Member has many perks and we’re delighted that you decided to join. Again, thank you for reviewing our hotel. We look forward to seeing you in the near future.

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Reviewed 22 October 2016

We spent the first night of our week vacation at this hotel. Rose and Abril were extremely friendly and helpful at the front desk with suggestions for food and sites to see in the San Diego area. They made our stay very comfortable and enjoyable.

Date of stay: October 2016
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank nester2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General M, General Manager at Holiday Inn Express San Diego South-National City, an IHG Hotel, responded to this reviewResponded 24 October 2016

Dear nester2015,
Thank you for reviewing our hotel. We’re so happy to hear that we left you with a memorable experience. Our staff holds guest service in the highest regard and thank you for highlighting our staff members who provided you with said service. As you mentioned, our hotel is centrally located near local eateries and we’re glad that was of convenience for you. Again, thank you for reviewing our hotel. We would love for you to stay with us again in the near future.

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Reviewed 19 September 2016 via mobile

The hotel staff were very friendly especially Francia. She was very professional and recommended where to eat and things to do. She went out of her way to make sure I new I was a gold member and she really appreciated it..

Date of stay: September 2016
Trip type: Travelled on business
Thank Alberto C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General M, General Manager at Holiday Inn Express San Diego South-National City, an IHG Hotel, responded to this reviewResponded 19 September 2016

make sure I new I was a gold member and she really appreciated it..
Dear Alberto,
Thank you for investing the time to review your stay at the Holiday Inn Express South San Diego National City. We’re thrilled to hear that you had a great stay with us and that our hotel suited your needs. We always aim to leave our guests with a memorable experience and we’re pleased to know that we achieved that with you. Also, thank you for highlighting our staff member who provided you with friendly service. Once more, thank you for reviewing the Holiday Inn Express South San Diego National City. We can’t wait to see you again in the future.

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Reviewed 24 August 2016

Have stayed here before and it continues to be an excellent facility, clean, comfortable and quiet. Friendly and helpful staff. Willingly respond to your needs. Efficient and prompt service.
Good breakfast.

Date of stay: August 2016
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
Thank alicia1032
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General M, General Manager at Holiday Inn Express San Diego South-National City, an IHG Hotel, responded to this reviewResponded 29 August 2016

Dear alicia1032,
Thank you for providing feedback on the Holiday Inn Express South San Diego National City. We’re thrilled to hear that you enjoyed your stay with us and that our hotel suited your needs. We always aim to leave our guests with a memorable experience and we’re touched to have accomplished that with you. Also, thank you for highlighting our staff members who provided you with helpful service. Once more, thank you for reviewing the Holiday Inn Express South San Diego National City.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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