What a terrible disappointment. I was so fooled by their website, which seems to advertise a place in the middle of a vineyard, not a place in the middle of a corporate park. This place is more a Marriot/Days Inn type place but more "up-scale". They are also next to this time-share Shell vacation thing that EVERYONE in the hotel is going to try to talk to you about.
Ok, so the ambiance was lacking, but we decided to make due. We went down to talk to the concierge and got the worst service ever! Greg, the concierge, was so weirdly rude I was almost convinced it was an act. Although he was mildly helpful, he rushed through the information and seemed only interested in selling you things the hotel had partnerships with. Including this freaking time-share.
The cave area was ok, tho they only carry the wine the hotel owner produces. Another indication that they are NOT interested in the best service for you, but selling you products that make them more money.
Oh and Greg was not the only rude concierge (it seems like a pre-requisite to being hire there is "do you hate people and life?" "hired!") We came down around 5:30 to get the free shuttle and this lady is sitting in front of her computer, ignores us for a few minutes, this was our interaction:
Us - "Hi, we want to take the shuttle to downtown Napa for dinner"
Lady - "yeah 6pm" (doesn't even look up)
Us - "Do you recommend any restaurants?
Lady - "you don't have a reservation!!!" (rolls her eyes) "good luck" (turns back to computer an ignores us.
WTF! A helpful concierge would have told me about 5 restaurants that are great and then offered to make us a reservation. "good luck" lady this is your JOB!
Added bonus, we checked out and had an extra room service charge on our bill. We didn't make the charge, and it took 20 minutes to sort it out. The guy at the front desk was nice and apologized profusely, but that the cherry on top of a dreadful weekend.
If you are looking for fake charm, overpriced small rooms, an obnoxious clientèle and rude concierge service all in the middle of a parking lot and no where near anything in Napa (inspite the "centrally located" advertisement) then the Meritage is the hotel for you.
- Official Description (provided by the hotel):
- Set against the rolling vineyards of California's Wine Country, The Meritage Resort and Spa illuminates with gracious hospitality, unrivaled amenities, culinary delights, and a wine and spa experience that you'll never forget. Here you can enjoy the best of Napa Valley without leaving the hotel grounds - wine tasting, award-winning cuisine, rejuvenating spa treatments, bowling, and luxurious accommodations over on 32 acres of stunning real estate. The Meritage Resort offers the perfect blend for the perfect stay. After the resort opened in 2006 and the Estate Cave opened in 2007, it expanded with a $40 million enhancement in Spring 2012, followed by a revitalization of the main resort in early 2014, to deliver guests the ultimate Four-Diamond Napa Valley resort experience. We Are Napa. ... more less
- Reservation Options:
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- Also Known As:
- The Meritage Hotel Napa
- Meritage Hotel Napa
- Meritage Resort Napa
- The Meritage Resort And Spa Napa, CA - Napa Valley