I had picked Chardonnay Lodge based on the mixed reviews here and thought I'd give it a try. We had booked via booking.com and were told upon arrival (22h30 - arriving from overseas), the manager woudl have given our room away if he hadn't arrived by 23h00...the booking confirmation from booking.com doesn't count!
Our room was alright - spacious, dated and could definitely do with a revamp. It all felt very much on the cheap side - towels in the bathroom were clean but stained, bed had seen better days.
The reason for rating this poorly is the customer service (experience upon check-in) and mainly because we had a terribly night's sleep: walls are extremely thin so can hear conversation and telly of next room neigbours; with people parking right outside the rooms, late arrivals (and there was quite some activity on a Saturday night - 2-3am in the morning), it was impossible to sleep through despite earplugs. I don't think people realise that there is no sound proofing but they are also not told to be considerate at reception etc.
Wouldn't stay here again - much rather spend more money on a better hotel in Napa!More
- Breakfast included