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“Erica Simpson...Executive director has no Customer Service Skills”
Review of The Uptown Theatre

The Uptown Theatre
Ranked #17 of 213 things to do in Napa
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Attraction details
Recommended length of visit: 2-3 hours
Owner description: The Uptown Theatre is Northern California's Premiere Live Music and Entertainment Theater! Nestled in the heart of downtown Napa, this stunningly restored art deco masterpiece from 1937 showcases only the finest acts in music and comedy. A historic landmark, the Uptown offers a phenomenal, intimate live show experience with world class sound and site lines. Distance from the last row to the stage is only 90 feet making every seat truly a great seat! Visit our website for a virtual tour of the stunning interior. This is a must-see hot spot for anyone visiting the Napa Valley and a full schedule of entertainment can be found on our website. New shows are continually added so check back often when planning your trip to Napa! Upcoming Shows Include: Charlie Musselwhite 2/19, Indigo Girls 2/20, The Charlie Daniels Band 2/26, Dana Carvey 3/4, John Hiatt 3/12, Peter Frampton 3/19, David Crosby 3/20, Jackie Greene 3/26, Patty Griffin 3/31, Crystal Bowersox 4/29, David Sedaris 5/5, Los Lonely Boys 5/20
Useful Information: Wheelchair access, Food available for purchase
Reviewed 6 April 2018

We purchased our tickets through Stub Hub back in July 2017 for the Oct 19th show. Due to the Napa fires this concert was rescheduled for April 5th. We drove in the rain and traffic to get to Napa from Danville / Pleasanton Ca. Stood in line for 1/2 hour in the rain. Our tickets were scanned and we were in the theatre looking for our seats. Their seemed to be a mix up as our seats were not available. The staff was very congenial trying to figure it out- no problem we were excited to finally be at the show. As the show was starting we were asked to step into the lobby with the other 2 patrons. That's where we met Ms Erica Simpson. From the beginning she was rude- when my friend mentioned we were missing the show her response was - "rudely" calm down your only missing a song. She then told us our tickets were no good and we would have to leave! We could call Stub Hub - so I got on the phone with Stub Hub - she then told us we would have to leave the facility...when I told her she had made this experience terrible and she was extremely rude she smerked- OK I was not a happy camper and then called her a B---. She had us removed by security!!!!!. We are 2 moms from the bay area going to Napa to see Bozz Scaggs- not exactly the scariest people out there. The venue is awesome, the people inside are awesome- but until Erica Simpson is gone we will not step foot in that venue. Reminder- we drove in the rain and traffic to get there - stood in the rain to get in.. only to be thrown out!!!! Never in my life have I been treated like that. BTW- even though it was Stub Hub error- they were super nice, they've obviously been trained in customer service.

5  Thank Leslie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (142)
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"great sound"
in 3 reviews
"cozy theater"
in 2 reviews
"balcony seats"
in 2 reviews
"nostalgic feel"
in 2 reviews
"acoustics"
in 22 reviews
"performers"
in 10 reviews
"stage"
in 11 reviews
"isaacs"
in 7 reviews
"maverick"
in 3 reviews
"chris"
in 8 reviews
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7 - 11 of 142 reviews

Reviewed 12 October 2017

Enjoyed listening to John Prine and his team of fabulous entertainers! Warm-up act was humorous and kept the crowd laughing. Comfortable seats, nice bar, very relaxing.

1  Thank MLXTMRS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 October 2017

Very nice restored local theater. Comfortable seats. Good acoustics. Convenient downtown location, close to many restaurants. Saw the Mavericks who rocked the crowd, what a party band!!!

Thank ranishi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2017

We recently saw Jay Leno at the Uptown. The acoustics are great. We had balcony seats in row V. even though we were towards the back of the theater it still felt very intimate. The ceiling is beautiful hand painted and the ambiance is warm and welcoming with a nostalgic feel.

Thank 4SoaringEagle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 9 April 2017

This iconic theater was the perfect setting to see Chris Isaak in concert. The seats are super comfortable, visibility to the stage is great (especially when you are seated 4th row from the stage!) and you can even bring your purchased drink to your seat. The acoustics are outstanding. The theater is close to many restaurants in downtown Napa. A great venue to see a concert.

Thank Marilyn G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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