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All reviews glass of wine large loft non alcoholic drinks terrace bar loft room parking garage rain shower self park mini bar within walking distance heart of downtown fire pit modern hotel hardwood floors double sinks soaking tub huge shower
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Reviewed 11 March 2018 via mobile

Located in the heart of Napa, close to the train station, a small hotel that needs lots of improvements.

Rooms are ok, but don’t expect a view and for 300 dollars a day, is rather expensive.

We stayed there for three nights and each evening when we returned, our rooms are never clean. Bath room floors were never clean, garbage bins were never emptied.

Hotel has contracted a close by athletic club, a old facility with rusted weights, but very large.

Room service was ok and was prompt but again expensive.

So for 300 dollars a day, be prepared to clean your own room.

Stayed: March 2018, travelled with friends
5  Thank RajeevNagpal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael B, Director of Sales at Andaz Napa, responded to this reviewResponded 17 March 2018

Thank you so much for your feedback!

We are so glad to hear you enjoyed our downtown location.

It is our policy to provide privacy to our guests when the do not disturb sign is left on the door and there are times housekeeping does not service rooms for this reason. Our Housekeeping Department is always more than happy to provide service when they are made aware that a guest room was not cleaned for this reason as well.

Best regards,
Michael Bergin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 March 2018 via mobile

Very good hotel - really nice modern room, comfortable bed and good shower. Free snacks and drinks (non alcoholic) in room, welcome drink when you arrive and fun cocktail bar in the lobby where lots of locals seem to hang out. Nice breakfast in the hotel restaurant, although service was very slow and some of the food was cold by the time they brought it. Great downtown location - walkable to Oxbow market and plenty of tasting rooms and restaurants. If you are planning to use the gym/pool, note that these are not in the hotel, but in the building next door. Overall, would certainly stay here again if looking for a base in downtown Napa.

Stayed: March 2018, travelled with friends
1  Thank Gina C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 March 2018 via mobile

Recently stayed at the hotel and we were treated well. We were greeted with a glass of bubbly and our room was spacious and quiet. Had breakfast in the hotel and a bit pricey but very tasty. The bar scene in the lobby was vibrant and cozy. Liked that there are other amenities within walking distance and easy drive to wineries.

Stayed: March 2018, travelled with friends
Thank Elena A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 February 2018

Rooms are clean, easy walking to different restarants and galleries. I used my Hyatt points so EZ, you can valet park for $ 25 daily but EZ parking just behind the hotel 3 rd level for free. The health club right next door is free access to hotel guests. We found easy get around with car each day to wine tasting and scenic drives.

  • Stayed: February 2018, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank Alwaystravel999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael B, Director of Sales at Andaz Napa, responded to this reviewResponded 27 February 2018

We are so glad to hear you enjoyed your stay with us!

Andaz properties are a lot of fun because each hotel is so unique and each one is very indicative of the area.

We sincerely hope to have the opportunity to welcome you back to Wine Country!

Best regards,
Michael Bergin

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Reviewed 21 February 2018 via mobile

The Andaz is a nice option for downtown Napa. This area continues to see good growth with more restaurants and shops. Its a quick walk to the river and Oxbow market as well.

I received a room upgrade as part of my Hyatt status. The front desk greet you near the door at a non traditional area but more personal than a regular hotel. Ben was my ‘host’ and took good care of me.

Room was comfortable with a great bed. My room overlooked the courtyard and parking garage ha! Shower had a rain shower head and nice bath products. Snacks and non alcoholic beverages in the mini fridge were complimentary. You may miss that as its noted on the menu card with the snacks.

Breakfast was tasty at the bar with Jamie. She was excellent and made the best almond milk latte. The veggie omelet and sautéed kale is about as healthy as it gets. I believe they have nightly wine tastings but I did not try.

There is no gym onsite but you get complimentary access to the full service gym next door with your room key. It has everything you need and more than typical hotel gym.

No complaints here and would give Andaz a shot. Thanks again!

Stayed: February 2018, travelled on business
Thank texag00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael B, Director of Sales at Andaz Napa, responded to this reviewResponded 27 February 2018

Thank you so much for staying with us and thank you for your feedback!

It's very exciting to see Napa continue to grow the number of great restaurants, boutique shops, and tasting room options.

We are so happy to hear that you enjoyed our staff and downtown location.

We sincerely hope to have the opportunity to welcome you back to the beautiful Napa Valley!

Best regards,
Michael Bergin

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