It's too bad such a beautiful resort fails miserably on serving its customers. The Grill restaurant for lunch was staffed appropriately for the crowd they just did not take into account the employee gatherings. We had to flag a bus person down to sit us as the host/manager was nowhere to be seen. Our waiter was one of three there but only he had responsibility for taking orders, the others too busy chatting away amongst themselves. The manager finally showed up but was not concerned about the status of the lunch room. Food was average. Had to interrupt and ask the bartender to assist us with our bill as the waiter never returned to close us out.
Our experience checking in was simple until we were told to see the bellman to show us how to get to our room and assist us with our luggage. After 5 minutes of waiting at an empty station we helped ourselves to a map and off we went to our room.
Room was clean and spacious.
Checking out was more of the same. Two managers were too busy chatting to assist the 7 guests in line where only one person working behind the desk was in slow motion. Other guests may have missed their flights.
In a world class area with numerous top notch choices to choose from you can be sure the Silverado Resort will not be on our list in the future.
- Official Description (provided by the hotel):
- Silverado Resort and Spa is a luxury resort in the heart of the world-famous Napa Valley Wine Country. Whether you come to the Northern California area for relaxation, adventure or business, find it here. Located just an hour north of San Francisco, Silverado is tucked away from the city while still being close to the Bay Area action. The soothing, full-service spa sets the stage for relaxing comfort, offering massages, facials, manicures, pedicures and more. But there's more to Silverado Resort and Spa than just soothing stays. Two PGA championship golf courses, which are overseen by World Golf Hall of Fame member, lead golf analyst for NBC Sports, and resort co-owner Johnny Miller, 13 lighted tennis courts, and biking and hiking trails on-site ensure excitement at every corner. And thanks to its Napa Valley Wine Country location, it's all close to more than 400 wineries. The fine and casual dining within the resort's restaurants pair nicely with local wines. The elegant styling and picturesque Northern California views makes it one of the most sought after wedding venue destinations as well. Or you can simply take it all in from the patio of the newly opened Market and Bakery, strategically situated at the front of our historical Mansion, while you enjoy a coffee and pastry in the morning or a glass of Napa Valley wine while sitting at the edge of our fire pit in the evening. It's all designed to ensure the authentic Napa Valley Wine Country stay for any and all visitors. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Agoda, Hotels.com, Booking.com and HotelQuickly so you can book your Silverado Resort and Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Silverado Hotel Napa
- Silverado Resort Napa
- Silverado Resort And Spa Napa, CA - Napa Valley