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Extended Stay America - San Jose - Mountain View
Ranked #15 of 18 Hotels in Mountain View
Palo Alto, CA
2 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“They're trying”
4 of 5 bubbles Reviewed 21 February 2012

I booked this place blind on Hotwire and was very worried by the previous reviews. I was pleasantly surprised by by experience.The front desk check-in was fast and professional.

The property is in the process of renovation and my experience didn't match the descriptions at all. The room was clean, with new carpet, bedding. The bathroom was also clean with decent towels and modern fixtures. The kitchen was utilitarian and functional. What had been a sliding closet door had been replaced by a long curtain that matched the room's decor. The effort to update the room was obvious and decently executed.

So even though four stars might be a tad high for this kind of suite inn, it thought I'd give it a little bump to compensate for its bad review history. This place seems fine now.

  • Stayed February 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank machen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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85 reviews from our community

Traveller rating
    27
    19
    13
    10
    16
See reviews for
10
3
10
60
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (20)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Any
English first
Allentown, Pennsylvania
1 review
4 of 5 bubbles Reviewed 22 February 2011

I recently had a really great experience at ExtendedStay Deluxe hotel, San Jose, CA.

The staff are very helpful & curteous. The facilities provided are really good at this hotel.

I will definitely stay her again when I come back to Sanj Jose.

-Chandra

  • Stayed February 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chandra25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington DC, District of Columbia
1 review
1 of 5 bubbles Reviewed 27 April 2010

Stayed for 3 months, the booking was made by extended stay the corporate owner.
Extended stay contract called for a free room cleanning every seven days.
The Local managment charged $25 no mater how long you stayed.
My room was cleaned twice in 3 months.
Had to wash my own bed sheets, pillow cases.
At $2 a load to wash and 2$ to dry, whata difference in pricing.
They Charged me $37.55 a day, guese you get what you pay for.
Manager rude will often turn his back and walk away from you if you question the charges.
You must use the Rt85 and rt 82 interchange to access the hotel, El camino is a divided highway.
The entrance is just feet from the 85 exit ramp lots of cars in the wrong lane, going very fast.
A majority of the rooms are occupied by long term tennets. Odd cooking oders, used towels out on the walk ways. Garbage placed on the walks, not taken to the dumpsters.

If you can get a room for my price (stay over 30 days just grit you teeth and hope for better.

  • Stayed April 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jayglenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Mountain View hotels

China
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 17 February 2009

When I walked in this hotel, the receptionist did not greet or acknowledge. When I said why there is only one bed, he said he could do nothing. When I asked may I use your phone to call priceline 800 number, he said NO and asked me to use the pay phone outside and it was 10:30pm. He was rude and very unfriendly. After talking to his manager and finally I had to accept to pay $20+tax more for an upgrade to a two-bed room, he gave me the key to a one-bed room. Second time, he gave me a key to an occupied room with people in bed already. I was so embarrassed. Finally the third time he gave me the right room key after 40minutes checking process and it was a raining night and time was around 11:00pm. During this time he did not even mention a word for apology. This was Feb 12, 2009 night. I don't remember this particular employee's name but I am sure this is not a good hotel to the say the least. This is my worst hotel experience ever.

  • Disliked — Very unfriendly staff (esp receptionist)
  • Stayed April 2010, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank xiaodian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
63 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
1 of 5 bubbles Reviewed 2 September 2008

The hotel was not clean, the mattress was so thin /soft you could feel the box springs, the internet was VERY slow, and things in the room kept breaking (ironing borad, alarm clock, etc.). There was also no one to check me out before 6am, even though they told me the night before that someone would be there.

  • Liked — Large roms with a kitchen (no oven and very few supplies).
  • Disliked — It was not clean and the bed was awful.
  • Stayed August 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Dougke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Extended Stay America - San Jose - Mountain View

Property: Extended Stay America - San Jose - Mountain View
Address: 190 E El Camino Real, Mountain View, CA 94040-2722 (Formerly Homestead Mountain View)
Phone Number:
Region: United States > California > Mountain View
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #15 of 18 Hotels in Mountain View
Price range (per night): ₹ 7,066 - ₹ 18,022
Hotel Class:2.5 star — Extended Stay America - San Jose - Mountain View 2.5*
Number of rooms: 133
Official Description (provided by the hotel):
Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. ... more   less 
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