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Kay C
Sacramento, United States

Peepers heaven

2.0 of 5 bubblesReviewed 3 Aug 2021
When we first walked into our room, we really liked it. Luxury vinyl flooring and all of the USB ports were great. Since it is a newly built hotel, everything looks very new and clean. The bidet toilet was awesome! Best feature in the room!

However, we slowly discovered issues with the room. When the bathroom is fully closed, there is an half-inch gap which you can clearly see the person using the toilet. (I thought it was just my room having this issue. But the front desk person is aware of this problem and all we could do was to laugh about it.) Then before heading to bed, I set the A/C to 77F. When we woke up, it was 62F! FREEZING! The only way to "warm" up the room is to turn off the A/C completely. I told the Front Desk about the issue and I was told someone will come take a look. No one came. I told the Front Desk again and she didn't even offer to send someone to look at it. I gave up. The next 2 days I had to turn off the A/C 24/7.

After we returned to the room in the late afternoon, our room wasn't made. I was like.. HUH?!! So, I called the Front Desk inquiring about it. I was told this "tidy service" is suspended unless requested due to pandemic. I understand and don't mind about it, BUT at least let me know when I check in or have a notice in our room informing the guests about it.

There is also no luggage rack in the closet. The fridge is ok cold (can't adjust it). I have never been to a hotel that offers no hotel guide, pen, or notepad. No printed materials at all. Not bothered by it, just found it odd. (They do offer a small pack of hand sanitizer wipes) I wanted to order room service, but since there's no hotel guide and I didn't want to put an effort in finding the menu, so I just gave up. At least offer an QR code in the room.

Communication is definitely an issue. Since we get no housekeeping service, I needed more towels and the sugar packs (with stirring stick). They brought the wrong size of towels (which is fine) but instead of the sugar packs, they gave me toothbrushes, q-tips, and toothpaste. WTH?!
Also, there's a beverage spill next to the phone in front of the elevator. It was there over 24 hours. Obviously they don't pay close attention to high traffic areas. Housekeeping Department needs to hire a new supevisor.

I don't think I would like to stay at this hotel again unless I really need to stay in the Monterey Park area and this is the only nice hotel.
Date of stay: July 2021
Room Tip: Bring something to cover the bathroom door gap if you don't want other to look at your doing...
2.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
1.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AIMBRIDGE VENDO... D, General Manager at Courtyard Los Angeles Monterey Park, responded to this review
Responded 8 Aug 2021
We appreciate your feedback, karencV500QO.

We're disheartened that your time with us was less than ideal. We regret that our accommodations and service failed to meet your expectations. We will be sure to alert the appropriate members of our team to rectify these issues. We care deeply about our guests and want to provide the best service possible. Thank you for bringing these concerns to our attention.

We hope you give us another chance to host you soon so we can share a more positive experience.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 5 July 2021

Brand new 6-story Marriott concept with many modern design elements. The lobby features an atrium to the second floor giving the interior a lot of natural light. Check-in was easy and they assigned me room 344.

Parking is free and underneath the building. If you stay here, make note of which elevator (north or south) you are parked next to. A few times, I temporarily could not find my car and realized that I parked it next to the other elevator.

The room faces east towards Atlantic Blvd. Despite the amount of traffic, I could only hear it, if I right next to the window. Central air worked efficiently and was very quiet. Walls were fairly thick and I could not hear much from my neighbors.

The bathroom features a walk-in shower with enough space for large individuals. The toilet featured a bidet with plenty of settings. It was the first time trying one out and it was easy to use.

The room has 5 different outlets for USB connectors - this should satisfy even the most ardent road warrior. Directly above each nightstand, they have built-in highly directional reading lights. This allows the light to be directed at a book and not bother your partner.

The bar, 55, was conducting a soft-open. They currently have $5.55 happy hour specials from 4 - 7 p.m. While I didn't try any of them, I did try out some of their premium cocktails. When I was there, they had Casa Amigos, Hendricks, Suntory, and Akashi.

The second floor houses their meeting space, outdoor lap pool, and exercise room. I was pleased that they had about six treadmills, a couple of stationary bikes, weights and body strengthening equipment. Unfortunately, they ran out of sanitizing wipes.

Because the property is new, they are still working out the kinks and trying to hire open slots. In a short time, I'm sure they will have a five-star property.

Room tip: Even-numbered rooms face Atlantic. Odd-numbered rooms face a residential area.
Date of stay: July 2021
    • Location
    • Sleep Quality
    • Service
2  Thank Abazaba
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AIMBRIDGE VENDO... D, General Manager at Courtyard Los Angeles Monterey Park, responded to this reviewResponded 13 July 2021

Thanks for the 4-star rating and review, Abazaba!

We're thrilled you had such a pleasant time at the Courtyard by Marriott Los Angeles Monterey Park! We strive to offer top-notch service and convenience for our guests. It's fantastic you enjoyed all of our facilities so much. That's what we like to see!

We look forward to sharing an even better experience with you next time. Have a lovely day!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2021

From the first interaction on, nothing but poor CS to say the least. At one point I had to talk to the on site manager and I thought, just maybe, it won't be so bad. I was wrong. The front desk staff at check in were terrible and wouldn't supply a key because the discount card didn't have an expiration date. The app does not have that. I told them to just call the number to verify as this is the only way. I think the staff member may have been racist as my sister in law is of Asian decent and this person did not like this. Anyway, the manager I thought was going to help and it turns out he had no influence when things got worse. As far as the hotel it self, it is way over priced for what you get. Better off staying at a budget motel for the same quality. I am a Bonvoy Titanium. I have been Platinum or higher for 8 years now and Gold or higher for over 10 years. This is the first Marriott property I have ever had any trouble with. I travel around the world for a living and to have this service is just down right sad. I stay in the LA area quite often and will never, never stay at the Courtyard LA Monterey Park again.

Room tip: All rooms are average at best.
Date of stay: June 2021
    • Sleep Quality
    • Rooms
    • Service
4  Thank jebermail
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 May 2021

Excellent hotel, very elegant touches.
Felt safe during my stay especially during this pandemic.
The public areas and rooms are really clean.
Security guards monitor the facility to keep hotel guest safe.
Especially appreciate the hotel staff, Tiffany and Veronica, very professional and friendly to all the guests. They made me feel comfortable during my stay.

Date of stay: April 2021
    • Value
    • Sleep Quality
    • Service
3  Thank Yummybuffy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AIMBRIDGE VENDO... D, General Manager at Courtyard Los Angeles Monterey Park, responded to this reviewResponded 13 June 2021

Thanks for the amazing review!

It's excellent your time at Courtyard by Marriott Los Angeles Monterey Park was so fantastic! We take great care in providing top-notch service for all of our guests. Your praise for our team lets us know we're doing our job! We look forward to hosting you again soon so we can share another splendid experience with you!

Have a fantastic day!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 May 2021

This hotel is such a luxury at mid range price, We totally enjoyed staying here for 3 nights. Hotel is very clean and spacious at a great walkable location. I highly recommend this hotel and would certainly return again when I am in LA.

Date of stay: April 2021
    • Location
    • Cleanliness
    • Service
1  Thank 360kwaiw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AIMBRIDGE VENDO... D, General Manager at Courtyard Los Angeles Monterey Park, responded to this reviewResponded 12 June 2021

Thank you for the excellent review!

It's lovely you had such a pleasant experience at Courtyard by Marriott Los Angeles Monterey Park! We strive to offer top-notch service and comfort for all of our guests. We're happy you appreciated our clean accommodations so much. Our team takes great care to properly refresh all rooms and your praise lets us know we're succeeding!

We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 October 2023 via mobile
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Date of stay: October 2023
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CYLAMontereyParkGM, General Manager at Courtyard Los Angeles Monterey Park, responded to this reviewResponded 19 October 2023
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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