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“Exceptional front desk agent”

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Comfort Inn Monterey by the Sea
Ranked #28 of 56 Hotels in Monterey
Reviewed 19 September 2017

I was impressed by the determination of the front desk agent "J" to act professionally in an impossible situation. A guest was being extremely rude and demanding to the front desk agent and causing her a great deal of stress. The front desk agent, although she was obviously affected by the aggressive rudeness of the guest, continued to act professionally and in a courteous manner to the guest. Guests are treated well in this hotel, although sometimes they do not deserve it. Good job "J".

  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
2  Thank 1ff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management247, Front Office Manager at Comfort Inn Monterey by the Sea, responded to this reviewResponded 22 September 2017

It is very rewarding to hear your positive perspective of our excellent staff, 1ff. We are thrilled to have a professional team serving our guests and we appreciate you acknowledging our efforts to ensure a comfortable atmosphere. Thank you for sharing your feedback with us and please come back to see us again.
Thanks again,
Samir
General Manager
831-372-2908

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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25 - 29 of 920 reviews

Reviewed 16 September 2017

This hotel is in an excellent location, easy to drive to the bay, Fisherman's Wharf, Cannery Row, etc. Our room was very clean and well equipped with a mini-fridge and microwave. Bathroom was very large and the towels were nice and big. The staff was very friendly at check-in. They're working on making the breakfast room larger, so it was necessary to sit outside to eat, but it was very comfortable. Or you could take a tray to your room. There was a large selection of items at breakfast. We would definitely stay here again if in the area.

  • Stayed: September 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank CruisinCherie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management247, General Manager at Comfort Inn Monterey by the Sea, responded to this reviewResponded 22 September 2017

Thank you so much for sharing your review of our hotel during your recent stay, CruisinCherie. We very much appreciate your attention to detail and for acknowledging our efforts to provide you with a clean and fully equipped room. We are delighted to pass on your compliments to our helpful team to make them aware of a job well done at ensuring a warm welcome and excellent service. Thanks again for taking the time to rate your visit as our guest and we look forward to seeing you in the future!
Cheers,
Samir
General Manager
831-372-2908

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 September 2017 via mobile

Stayed 2 nights. Rooms are well equipped with fridge and microwave.
Bathrooms fine.
Noise from airplanes and traffic and paper thin walls.
Found this place expensive for a motel. It's a 40 minute walk to the main part.
I suspect there's better places to stay for the same price

Stayed: September 2017, travelled with friends
Thank louandtone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management247, General Manager at Comfort Inn Monterey by the Sea, responded to this reviewResponded 18 September 2017

It was our pleasure to welcome you as our guest for your 2 night stay in Monterey, louandtone. We are pleased that you found our rooms to be well equipped and comfortable. I am sorry to hear that you experienced noise during your visit and we apologize if this may have disturbed your stay with us. We hope that you will give us another chance to impress you and provide you with a much more comfortable experience the next time you are in the area.
Kind regards,
Samir
General Manager
831-372-2908

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 September 2017

Hotel is located in excellent location. Very friendly & helpful staff. Great price with excellent breakfast Would stay here again and highly recommend. Hotel very clean and comfortable. Hotel set up and looks like little cottages.

Room Tip: There is no bad location. Hotel is all one level.
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  • Stayed: August 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank dietRd829
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management247, General Manager at Comfort Inn Monterey by the Sea, responded to this reviewResponded 18 September 2017

Thank you so much for your high praise and recommendation of our hotel, dietRd829! We are excited to know that we have left an excellent impression of our very comfortable accommodations on your most recent visit. It was our pleasure to welcome you as our guest and we hope to see you again the next time you are in Monterey.
Best,
Samir
General Manager
831-372-2908

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 September 2017

Ehhh! Very slow check-in and no advance check-in allowed. The room was clean but the furniture was uncomfortable. Standard with this chain - the breakfast room was way too small to handle the number of rooms.

  • Stayed: August 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank tmikeob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management247, General Manager at Comfort Inn Monterey by the Sea, responded to this reviewResponded 18 September 2017

We are sorry to hear you weren't as comfortable in our accommodations as we had hoped, tmikeob. Please accept our apologies for a slow check-in as we will be sure to discuss this further with our team to provide a much more efficient process for our guests. You will be happy to know that future plans include updating our breakfast area to ensure a more comfortable visit. We hope to have another chance to impress you the next time you visit the Monterey area.
Thank you,
Samir
General Manager
831-372-2908

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Inn Monterey by the Sea

Address: 1252 Munras Ave., Monterey, CA 93940-6138
Phone Number:
Region: United States > California > Monterey County > Monterey
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Monterey
#11 Family Hotel in Monterey
#17 Romantic Hotel in Monterey
Price Range: ₹ 4,337 - ₹ 14,541 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn Monterey by the Sea 2.5*
Number of rooms: 67
Official Description (provided by the hotel):
Comfort Inn is ideally located in Historic Monterey, within close proximity (2-15 miles) to major attractions in Monterey plus beaches,golf and many more activities for families,couples or individual travellers. 1 exit away from Pebble Beach/Carmel. Walk to restaurants/shopping/theaters. Gateway to Big Sur. Book your next room, getaway package deals, or call direct for group rates and enjoy all that Monterey has to offer. ... more   less 
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Also Known As:
Comfort Inn Monterey By The Sea Hotel Monterey
Monterey Comfort Inn

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