I usually stay at the Home2Suites down the hill from the Hilton Garden Inn when traveling with my family as we have had a good experience there. So when I had my next solo trip to the area I decided I'd give the Hilton Garden Inn a try. However it did not start out so well as I checked in on the Hilton App that morning to request a north facing room on the third floor as I had reserved. Upon arrival at around 4:30pm, I was told that my requested room was not available and only south facing rooms were available on the third floor. Obviously I was not pleased as there were 2-3 rooms that met my reservation criteria on the third floor when I checked-in via the app that morning. After speaking with Hilton Customer service and the front desk I received an upgrade to a room that met my desired criteria. It was a pleasant experience after that. The room was well lit which my spouse has trained me well to look out with dimmers on virtually all light switches. The fireplace was responsive and warm which made for a pleasing ambiance. In room refrigerator and microwave were relatively quiet in operation. Plugs were plentiful on the desk which made it easy to do work with my external monitor & laptop. Hot water came readily and with good pressure on the soaking tub and shower. The...I usually stay at the Home2Suites down the hill from the Hilton Garden Inn when traveling with my family as we have had a good experience there. So when I had my next solo trip to the area I decided I'd give the Hilton Garden Inn a try.

However it did not start out so well as I checked in on the Hilton App that morning to request a north facing room on the third floor as I had reserved. Upon arrival at around 4:30pm, I was told that my requested room was not available and only south facing rooms were available on the third floor. Obviously I was not pleased as there were 2-3 rooms that met my reservation criteria on the third floor when I checked-in via the app that morning.

After speaking with Hilton Customer service and the front desk I received an upgrade to a room that met my desired criteria. It was a pleasant experience after that. The room was well lit which my spouse has trained me well to look out with dimmers on virtually all light switches. The fireplace was responsive and warm which made for a pleasing ambiance. In room refrigerator and microwave were relatively quiet in operation. Plugs were plentiful on the desk which made it easy to do work with my external monitor & laptop.

Hot water came readily and with good pressure on the soaking tub and shower. The onsite restaurant is operational for made to order dinner & breakfast. I presume lunch as well. My salmon dinner entree was delicious and satisfying. The service staff was friendly and attentive. Having only two tables to wait on probably helped and I am not sure how many other guests realized the restaurant was open. I was not until I asked.

Only downside to this location versus the Home2Suites is the outdoor only pool and lack of covered parking. But for a step up experience it hits the mark if only the situation with the check-in via the app could be worked out.More