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Reviewed 24 September 2017 via mobile

My granddaughter and I stayed one night for a quick college apartment/roommate review. The hotel was very clean. Breakfast was good. The hotel was undergoing room renovation. Our room had already been redone with very nice modular units...very business oriented. The closet would be a bit small for more than 2 or 3 days but didn't affect us. Our only complaint would be the mattress. I don't think they were replaced/upgraded. It felt like cardboard over springs. But in my direct hotel review, the manager has already responded and implied that the mattress issue would be addressed. Be aware... the entrance access is easy to miss as the driveway is located between two gas stations just off I5.

Stayed: September 2017, travelled with family
Thank 72GG_travels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 26 September 2017

Dear 72GG_travels,
Thank you for your kind words on our remodeled room. We appreciate the feedback about our beds as well. Please note that your message has been passed on to our management team because your comfort is key. We apologize about your experience with our beds and we hope that whenever travel brings your back to Mission Viejo you will give us another chance.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 September 2017

I found this hotel to be a great value. Very quiet, close highway access, great staff and breakfast. No issues and typical/consistent Fairfield experience. Walking distance to pub next door and other restaurants a short drive or walk away.

  • Stayed: April 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Bill H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gisela b, Front Office Manager at Fairfield Inn Mission Viejo Orange County, responded to this reviewResponded 20 September 2017

Thanks so much for the fantastic comments about your stay at Fairfield Inn Marriott Hotel in Mission Viejo! We are very happy to know you loved the service provided by our courteous associates and that you liked our breakfast buffet. We appreciate your observation and appreciation.
It was a pleasure hosting you, and we hope to welcome you back soon

Sincerely,
Gisela,B

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2017

we have stayed here before and continue to come back
it is the best staffed hotel we have found in the area
Giselle the manager goes out of her to please her guests
the breakfast is amazing and offers; cereal, bacon, eggs, waffles, tea, coffee ,pastries yogurt, and fruit!! FREE! it's got a great pool and spa tub! the prices are good and the service even better!! 100%

  • Stayed: July 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Rivka G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 July 2017

The facilities were clean. The room was adequate. The staff very friendly. Would have been 4 starts except that the management blew it on Sunday morning. The facility was full Saturday night. So at breakfast they ran out of coffee, pastries, etc. I don't think the management understands demand staffing. When you have a full house, you need extra staffing for breakfast. One person can't handle it.

  • Stayed: June 2017, travelled with family
    • Value
    • Cleanliness
    • Service
2  Thank BEN P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FFIMISSIONVIEJO, General Manager at Fairfield Inn Mission Viejo Orange County, responded to this reviewResponded 1 July 2017

Dear Ben P,
Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately within all my mangers.
we also noticed that there were several missed opportunities.
Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience, we would love to discuss your areas of concerns further. Whenever you have a moment, feel free to contact me directly at the e-mail address below so that we can continue to improve our hotel operations.


Sincerely,
MOE KASFY
General Manager
Fairfield Inn Mission Viejo
moek@brightonmgtllc.com
949-582-7100

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2017

Gisela and staff always go the extra mile in customer service, caring, and being helpful. They always ask how you are doing and go out out of their way to help you.
Whether it is extra pillows, blankets, or waters, I have ALWAYS experienced fantastic customer service!
THANK YOU GISELA
AND HER STAFF!

Room Tip: I always enjoy the first floor, close to the great breakfast.
  • Stayed: June 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank 744bluelagoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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