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“"FATHERS DAY WEEKEND WITH THE GRANDKIDS"” 5 of 5 bubbles
Review of Sonesta Silicon Valley San Jose

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Sonesta Silicon Valley San Jose
Ranked #5 of 20 Hotels in Milpitas
Modesto
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“"FATHERS DAY WEEKEND WITH THE GRANDKIDS"”
5 of 5 bubbles Reviewed 21 June 2012

Once again the staff at the BHH were helpful & friendly, Front- Desk (Nicole) as we have become regulars there with our grandkids.It was a 95 degree weekend at the BHH, but you wouldn't have even notice it, because the swimming pool kept us cool during the heatwave! Also you must have breakfast at BRENDAN'S restaurant. Order the (WAFFLES) you cant go wrong!!!!!!

  • Stayed June 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jess E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Sonesta Silicon Valley San Jose, responded to this review, 27 June 2012
It was lovely to see you again and we're thrilled that your Father's Day was made so special by spending quality time with your grandchildren. Thank you so much for your gracious compliments for The Beverly Heritage Hotel, our staff and Brandon's Restaurant. The waffles are definitely a favorite of many of our guests! We can't wait to welcome you and your grandchildren back again soon.
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994 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (59)
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English first
Portland, Oregon
Level Contributor
25 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed 15 June 2012

Stayed 1 night (Friday), having won the room on Priceline for $70 ($86 with tax) for 3.5 stars in Milpitas, supposedly a $39% savings according to Priceline. When I went to the hotel website I was disappointed to see that you can book directly with the hotel for $60 a night. Oh well, live on and learn.

The room was spacious, larger than your average hotel, but very dated. It doesn't look like anything has been replaced since the 70s. There was even rust on the bathroom fixtures. There was a huge 3ft wide water stain on the ceiling over the bed. The room had a king size bed, a sleeper sofa, desk, chair, but no refrigerator.

We had a room facing the parking lot, which was pretty quiet. We didn't hear people in adjacent rooms despite being a Friday night and the parking lot was full. Check in was friendly and fast; check out was fast but not friendly. Overall, an okay place to land your feet for the night.

Room Tip: Rooms facing the parking lot appears to be more quiet because it faces away from the freeway.
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  • Stayed June 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank sunandfun155
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BeverlyHeritageHotel, General Manager at Sonesta Silicon Valley San Jose, responded to this review, 20 June 2012
Thank you for your valuable feedback and taking the time to post your comments about your stay at The Beverly Heritage Hotel. While it seems certain aspects of your stay were enjoyable, our goal is to completely satisfy our guests and it seems we missed that opportunity with you. Every comment that we receive gives us the unique ability to improve our services from the perspective of our guests, and that is a great gift. We hope to be able to welcome you back in the future for the exceptional stay that you deserve.
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San Jose, California
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 11 June 2012

I was fortunate enough to stay here again with family and just when I thought it couldn't get any better. I was walking to my car and I noticed I had a flat tire. I noticed a gentlmen sitting down who worked at the hotel. So I said can I ask you a question and he said sure. Can I make it across the street to the gas station. He said he would not recommend that. I should contact a tow truck. So I was on the phone frantically with my insurance asking them to send someone (which would have taken who knows how long). Before I new it another gentleman was talking with the first person and they were proceeding to put on my spare tire. Wow! so Jonathon was already off work and helped out and Tino was at work. My point is it's definitely not the staffs job to fix tires but they really do go above and beyond. They were even telling jokes and we were all laughing. What could have been a very stressful turned into a good scenario. Nice to know we are always in good hands at the BH. Oh and this took about 15mins!

Room Tip: Be specific in regards to what you are looking for as far as location..
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  • Stayed June 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tina L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BeverlyHeritageHotel, General Manager at Sonesta Silicon Valley San Jose, responded to this review, 20 June 2012
Taking care of our guests is our number one priority here at The Beverly Heritage Hotel and we're thrilled to read that our staff quickly reacted to a situation that could have been much more inconvenient. Your kind words and vote of confidence gives us great encouragement and we hope to be able to welcome you and your family back again time and time again. We will be sure to pass on your thanks to our staff as we're sure it will make their day. Thank you for your gracious acknowledgement of them and for your kind comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Santa Clara, California
2 reviews
5 of 5 bubbles Reviewed 11 June 2012

We stayed over memorial weekend for an event and we were pleased with the food. The service was outstanding and we highly recommend this hotel.

  • Stayed May 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BeverlyHeritageHotel, General Manager at Sonesta Silicon Valley San Jose, responded to this review, 20 June 2012
Thank you for letting us know about your recent stay at The Beverly Heritage Hotel. It's wonderful to hear that your holiday was made even more enjoyable by the service you received while here. We look forward to welcoming you back very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 9 June 2012

stayed a few nights for biz trip. overall is okay, well the company paid for it so i can't comment on the price and how value for money it is. below are some plus and minus for your consideration

+ breakfast is pretty good. not a lot of choice, but okay. have an egg station, toast, scrambled eggs, potatoes, yoghurt, fruits, pastries. bacons and orange juice are particularly good. orange juice is very fresh and not too sweet. i guess no syrup was added, which i appreciate.
+ spacious room
+ very big TV (i guess 40' or plus?) with HDTV, provided me very good entertainment after work
+ comfortable bed
+ free wifi
+ room service is fast, tastes not bad
+ i like their toiletries especially the lotion

- need to raise service standard... i arranged a several parcels to deliver to hotel. when i checked in, the staff passed me the boxes. i was carrying a lot of stuff that time so it was hard for me to handle another few boxes. the staff looked at me and just said, are u okay? and didnt offer anything.. i'd appreciate it if he could arrange sending the boxes to my room... i thought i was okay so i just took the boxes and went find my room.
- i didnt know how to boil water using the coffee machine (yes i know i was dumb lol... but i know how now!) so i called the front desk and asked for one. the staff asked me to go to the front desk to take it, rather than sending it over to me. i was surprised to hear that but then i just followed what he said.
- yes i know the shuttle serivce is free (which is the reason why i choose this hotel), but it is never on time... and i dunno if it's my problem or theirs, it was cold to stand on the street so i tend to wait them inside the door, they never stopped to wait a second to see if i'm around, just went straight if i wasnt standing there at the point when they came. (but the thing is, they are always late so how could i stand in the wind for dunno how long...?) made me needa call the hotel to ask the driver to come back.
- room looks tired, once step into the room, not sure if i should touch the carpet with bare foot, the colour makes it look dirty. other equipments also look a little old
- wifi not very stable at certain spots

  • Stayed May 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank waiting96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BeverlyHeritageHotel, General Manager at Sonesta Silicon Valley San Jose, responded to this review, 20 June 2012
We appreciate you taking the time to let us know about your recent stay at The Beverly Heritage Hotel. The service you received is certainly not indicative of what we want to provide to each of our valuable guests and we apologize for any inconveniences you encountered. Please rest assured that we take all comments seriously and we will re-emphasize our commitment to excellence with our staff. Thank you for sharing with us and we would hope to be able to regain your trust and have you stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sonesta Silicon Valley San Jose

Property: Sonesta Silicon Valley San Jose
Address: 1820 Barber Ln, Milpitas, CA 95035-7422 (Formerly The Beverly Heritage Hotel)
Phone Number:
Region: United States > California > Milpitas
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Family Hotel in Milpitas
Price range (per night): ₹ 8,115 - ₹ 22,186
Hotel Class:3.5 star — Sonesta Silicon Valley San Jose 3.5*
Number of rooms: 236
Official Description (provided by the hotel):
Discover the ideal fusion of style and function at Sonesta Silicon Valley. In a city rich with technology, this boutique-style Milpitas hotel offers a comfortable home with ease and convenience during visits to the San Jose / Santa Clara area. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Sabre Hospitality Solutions, Expedia and Agoda so you can book your Sonesta Silicon Valley San Jose reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Beverly Heritage Hotel
Beverly Heritage Milpitas

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