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Reviewed 7 September 2019

Currently staying here. Our room smells like smoke, especially the bathroom and shower curtain. Black long hair in the tub. SO LOUD. The cleaning staff and employee work room, and ice machine are SO loud beginning at like 6 AM. Cleaning staff turn on the TVs, keep the room door open, while throwing stuff, slamming toilet seats. Don’t expect to relax here, bed is hard as a rock. So many other hotel options near by, try those!

Date of stay: September 2019
Trip type: Travelled with family
2  Thank Samurray87
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
StephenLeung11, Front Office Manager at The Westin San Francisco Airport, responded to this reviewResponded 8 September 2019

Dear Samurray87, thank you for staying with us at the Westin San Francisco Airport and we apologize for the issues you had while you stayed. Can you reach out to us at 650-692-3500 and speak to one of our Manager On Duty for more information from your stay please?

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Reviewed 4 September 2019 via mobile

The location of this hotel is excellent if you have an early morning flight out of SFO. The room was average size, but the bathroom was tiny. The valet easily handled our request to make keys available at the front desk for a predawn check out. We would stay there again if heading out on an early morning flight.

Date of stay: September 2019
Trip type: Travelled with family
2  Thank Cindy H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
StephenLeung11, Front Office Manager at The Westin San Francisco Airport, responded to this reviewResponded 4 September 2019

Dear Cindy H

Thank you for staying with us at the Westin San Francisco Airport. We will keep improving our service and we hope to see you again next time when you visit San Francisco.

Thank you

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Reviewed 30 August 2019 via mobile

Stayed for 4 nights business trip. Room is clean and beds are comfortable. Had dinner several times at the hotel restaurant Grill and Vine, excellent steak and many thanks to Norma whom is friendly and helpful all the time. Overall good hotel and good staff, will stay again.

Date of stay: August 2019
Trip type: Travelled on business
1  Thank WST123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
StephenLeung11, Front Office Manager at The Westin San Francisco Airport, responded to this reviewResponded 4 September 2019

Dear WST 123

Thank you for staying with us at the Westin San Francisco and we are glad that you enjoyed your meal at our restaurant the Grill and Vine. We will make sure Norma our hostess is aware of the compliment and we hope to see you again next time

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Reviewed 24 August 2019

First time staying here. Not quite up to normal Westin standards. Bed was actually a bit hard, and I like hard beds. Rooms could use a refresh. Hallways a bit loud. I stayed based on price. Does have an airport shuttle.

Room tip: 7th floor is top
Date of stay: August 2019
    • Location
    • Rooms
    • Service
1  Thank lucycan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
StephenLeung11, Front Office Manager at The Westin San Francisco Airport, responded to this reviewResponded 24 August 2019

Dear lucycan

Thank you for staying with us at the Westin San Francisco Airport. We will reflect your feedback to our General Manager and hope to see you again next time when you visit San Francisco.

Thank you

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Reviewed 19 August 2019

The room was very comfortable, from the bedding to the bathroom, and it was also very quiet. The Wi-Fi worked well and was easy to access. The lobby was inviting and the breakfast options were extensive.

Date of stay: August 2019
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Byrd11
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
StephenLeung11, Front Office Manager at The Westin San Francisco Airport, responded to this reviewResponded 4 September 2019

Dear Byrd11

Thank you for staying with us at the Westin San Francisco Airport. we are glad that you enjoyed our room and wifi. We hope to see you again next time when visit San Francisco

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