Glancing over the reviews here, it seems people are upset that they had to wait for a table when they arrived at the peak of "rush hour" service, and for those complaining about the service obviously don't know how to dine at a Dim Sum restaurant.
Dim Sum is all about fast and efficient, so that the dishes get into your mouth while they are hot and fresh. My wife and I are veterans (Chicago Chinatown is a regular destination at home for us) and we checked the dishes we wanted on the menu slip, and accepted a few other dishes that were brought around the room too. Our server was quick to take our order and bring tea and water, and even when we said "no" to the passed dishes, we smiled and the staff smiled back.
Our food was excellent quality, fresh and savory, with the fried foods not being greasy at all. We ordered about 7-8 plates and were quite full for a total tab of about $35-40.
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