Hello rthelionheart1214,
Thank you for choosing IHG Hotels and Resorts as your travel partner! We appreciate you as one of our valued guests. We believe business travel should work better with premium accommodation, business-ready services and spaces, and fast and fresh food that keep guests productive, connected, rested and restored during their stay. However, I am sorry for what happened during your stay. Your review was made known to the team, and I'm confident improvements will be made to deliver complete guest satisfaction.
In line with this, do know that I sent a private message to further reach out to you. I hope you find your way back to us should your travels bring you again to the area for a chance to make your stay better than the last.
Best,
Ronald R.
Case Manager
IHGService