I had friends coming in for a visit with 3 kids, and spent a week scouting locations when someone suggested the Magic Castle. I stopped by and met Gabi, who showed me around. I was looking at 2 rooms so mom & dad could have some privacy, but Gabi showed me a one bedroom suite that was perfect! I texted photos and my friends booked before I left the property. From there, it only got better...
I was emailing Gabi weekly with questions, and she was incredibly helpful with suggestions ranging from florists to baby sitting services. The front desk staff took delivery of gifts for the family, which they put in the room before my friends arrived. The gifts were actually snacks, which were completely unnecessary, since they were able to have anything they wanted whenever they wanted it. My favorite part was the artistic display of chips someone set up on the dining room table when we walked in!
Upon check in, my friend asked to put down a credit card for incidentals, and was informed there WERE no incidentals; continental breakfast, unlimited snacks & a pretty nice DVD collection, all included. Oh, and the pool's open 24 hours! OK, so the kids are in heaven.
The service is hands-down the best I've experienced in the city. The entire front desk team went out of their way to make sure every guest was happy at all times. They knew where to go (thanks Zeeshan), what to do (thanks Nick), and where to get a pizza delivered at 10:45 on a Tuesday night (thanks Joslin). I was also given a guest parking pass for the duration of my friends' stay (yay Zeeshan).
Housekeeping is quick,efficient and always has a smile & a hello whenever you pass them...even in the garage.
I live a mile away, and I do not stay at family friendly hotels...ever! I don't have anything against family centric hotels, but don't have children and place a high value on peace and quiet when I travel.
While I did not stay here, I did spend a considerable amount of time on the property. In spite of being one block off Hollywood Blvd, family centric, and having a pool that's open 24 hours, I felt relaxed every time I walked through the front door. I can't wait to book a stay-cation here!
Gabi, Zeeshan, Nick, Joslin, Marzia & Lisa--BRAVO & THANK YOU!
- Official Description (provided by the hotel):
- Located just one block from Grauman's Chinese Theatre, Hollywood Walk of Fame, and the Hollywood/Highland Center. We feature mostly very large One-Bedroom Suites. We also have smaller "Single" rooms, which are great for short stays and we have Two-Bedroom suites that sleep up to six people. All suites have a full kitchen, dining area, living room with pull-out sofa, and either one or two private bedrooms. We don't just talk about amazing guest service...we live it. Come and experience a truly unique and independent hotel. Enjoy the complimentary snacks available 24 hours a day, complimentary breakfast, and complimentary WiFi. Turndown service every night, and a newspaper delivered to your door each morning. Also enjoy access to the private club, The Magic Castle. There are age and dress code restrictions, so please ask us about it. ... more less
- Reservation Options:
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- Also Known As:
- Magic Castle Los Angeles
- Hotel Magic Castle