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Reviewed 21 January 2022

Only stay here if you are a super big fan of staying in old buildings. The cost of rooms don’t justify the poor service. Many times the hand sanitizer was empty. The doorman will only open the door for white guests so be careful if are expecting it and as a person of color.

Date of stay: January 2022
  • Trip type: Travelled on business
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    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank ThatMiamiGuy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Guest Service Manager, Agency / Consultant at Hilton Checkers Los Angeles, responded to this reviewResponded 22 January 2022

Thank you for taking the time to show us your concern. Your feedback, and also your patience in this matter, are much appreciated. We will share your message appropriately as we are committed to enhancing our services on all levels.

Best Regards,
Althea Abdallah
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2022

I wanted this hotel to be good. Like, really good. It wasn't. This is an old hotel that has some charm but can't compete with the other hotels around it. They desk wrote down the wrong room number. The room was preassigned on line and in the app. I went to that room, but it wasn't the room on the key card. the room was fine. A bit dated, like 90's glam dated, but not horrible. The valet was the star of this story - efficient, timely and friendly. That's not enough to warrant a return.

Date of stay: December 2021
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank jacksondc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Guest Service Manager, Agency / Consultant at Hilton Checkers Los Angeles, responded to this reviewResponded 3 January 2022

We were sorry to read your comments and would like to apologize for the inconvenience caused to you. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations and responsive, friendly staff. After reading the details of your stay, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. We truly hope the positive aspects of your visit will bring you back to our hotel.

Best Regards,
Althea Abdallah
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 December 2021

My stay here was very nice and pleasant. Very clean hotel and the staff was friendly.The restaurant had very good food and drinks. I was able to check in early because it was raining very hard on 12/23/21.

Date of stay: December 2021
    • Value
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Review collected in partnership with Hilton Hotels & Resorts
Thank tamikajames07
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Guest Service Manager, Agency / Consultant at Hilton Checkers Los Angeles, responded to this reviewResponded 30 December 2021

Tamika, thank you for choosing Hilton Checkers Los Angeles for your recent stay. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest, and we appreciate you recognizing our efforts. We are also glad you enjoyed your dining experience at Checker's Downtown. We look forward to welcoming you back soon.

Best Regards,
Althea Abdallah
General Manager

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Reviewed 28 December 2021

Cool old hotel great location. Amenities and service were bad bed was lopsided room small guest services didn’t care could be really cool place to stay if new managers and beds linens etc. hopefully they will upgrade this hotel

Date of stay: December 2021
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    • Location
    • Sleep Quality
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Review collected in partnership with Hilton Hotels & Resorts
Thank beth222021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Guest Service Manager, Agency / Consultant at Hilton Checkers Los Angeles, responded to this reviewResponded 28 December 2021

Beth, thank you for staying with us. Please accept our apologies as well as every assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve.

Best Regards,
Althea Abdallah
General Manager

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Reviewed 14 December 2021

This property is good the location is good the members of the Hilton was good to me. I definitely will come back again. Need to know when there going to be a event. The Hilton checker is very clean I can say that

Date of stay: December 2021
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank carter1734
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
General Manager, Agency / Consultant at Hilton Checkers Los Angeles, responded to this reviewResponded 14 December 2021

carter1734, thank you for choosing Hilton Checkers Los Angeles for your recent stay. We were pleased to receive your generous compliments about how much you enjoyed our immaculate and fresh accommodations, and location. We look forward to welcoming you back soon.

Best Regards,
Althea Abdallah
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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