I have stayed at both the Millennium Biltmore and the Westin Bonaventure on numerous occasions for business travel because my office building is nearby. Unfortunately there are no high-end hotel options in this part of downtown LA and these two hotels are no exception. The rooms at the Westin are old and outdated, but serviceable if you are only staying a night or two. It would be terrific to have the bed linens upgraded, as there are just sheets on the beds without a real comforter of any kind and the rooms are generally extremely cold even when the air conditioning is turned off. It would also be nice to have the hardware in the showers upgraded as the rain head showers have very little water pressure and most of the water does not flow to the showerhead when you pull the plug to switch from tub to shower. The other significant issue that I have with the Westin is the number of individuals that they permit to loiter just outside the entrance to the hotel and parking garage. It does not engender a safe feeling environment at all and the smell of marijuana is overwhelming and extremely unpleasant at all times of day at night. The Weston does, however, have a very nice valet parking area that is well lit and staffed and is much better than the parking garage at the Biltmore (which is cramped, dark, no staff anywhere, and feels quite unsafe). I think if the Westin made a few global changes as noted here, it would really improve the guest experience at this particular location.

Review: Heinously under-staffed...total chaos from 1 person in front of hotel--there were always cars double and triple parked, angry people from waiting at loading area to only be told we had to go park our own car (for $49 per night.) Long, confused lines to get in parking structure' so-called "valet" parking, NO help with luggage, no luggage carts, no help at all. We had to hand carry our luggage to room--8-yr-old granddaughter carried more than her weight trying to help. Dozens of dogs everywhere...not 1 of them a service dog. Very long line of angry people at reception desk from our arrival at 3 pm-11 pm when we returned. Not given room we asked for, which was directly over outdoor party space. We could hear words of every loud song and screaming drunk people. I hit button on room phone asking for another room only to be told by someone not in the hotel saying she'd request that, but it would take 4-5 business days. WTF!?! Restaurant closes way too early. Area surrounded by homeless and pot smokers 24/7. Worst and most dangerous--there is NOBODY near pool for making sure all swimmers were hotel clients. You do need room keys, but when people didn't have 1, helpful, trusting persons inside opened gate for them. Most turned out to be homeless and/or scammers who approached us and everyone else trying to get cash. There were already 2 of their friends inside pool area at a back table who stayed a long time. I was very fearful for my 2 young grandkids being in this totally unprotected area. Hotel brags about its thousands of rooms, but honestly needs to hire 100s more staff members to take care of those paying high prices for absolutely NO service. Worse service than 2-star hotels.