Loud neighbors, poor construction/noise barriers between rooms, and poor response by front desk/security. It took making FOUR phone calls for something to be done about the noise level. Changed rooms only to experience the same thing. Bar service and food options were sub-standard (ignored/not acknowledged and paid $56 for French fries and two drinks, one of which was missing a key ingredient). Valet stopped taking calls requesting vehicles the last two days and the front desk wouldn't call to assist when I was under a time constraint (10 min walk to valet + wait time). Milk was spilled by someone just behind my chair during breakfast and I asked twice about getting it mopped up (it was ignored and left there). After the stay, I reported this experience (in more detail) and management (Frank A.) only offered an apology, which I felt was a very poor response to the multitude of issues.

My wife and I really enjoyed staying here. We had a the one bedroom suite, which was perfect for our date night (I could sit on couch which she got ready) :)

The staff was helpful but did not offer the kind of attention you would find at a higher end hotel or resort, but I was exactly what we expected for a 4 star hotel.

The only hiccup of the adventure was that their valet parking was full and we had to park across the street, which is not necessarily the hotel's fault but it did sour the arrival process a bit.

The location is great for date night. My wife and I walked to a few bars and a fine dining restaurant within a few blocks so it was perfect for our evening

This hotel is old and needs an upgrade. The bed was terrible, the linens were worse. The rain shower head is great if you want wet hair, huh? Turned on the shower and got a face full of water from the handheld! Room is so small you have to go outside to change your mind. Elevators are overworked and to get to the event space can not use the elevators. I do not recommend this property