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“Nice hotel”

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The Westin Bonaventure Hotel & Suites
Ranked #54 of 350 Hotels in Los Angeles
Certificate of Excellence
GreenLeadersGold level
Sao Paulo, SP
Level 5 Contributor
86 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Nice hotel”
Reviewed 25 June 2012

We stayed at this hotel for 3 nights while in LA.
We found the downtown location very convenient, once we rented a car, and it was easy to drive to wherever we wanted.
Check in was relatively easy, and the rooms were nice and well appointed.
The bed is heaven. This is the second Westin we stay at, and we find their beds always comfortable, with very nice linen and pillows.
The bathroom is a bit small, but on the other hand, the shower is great.
We stayed at a high floor and had nice views of the city from our window, which was great.
The hotel lobby is gourgeous, and the panoramic lift was such a nice touch.
The only cons we have about this hotel are:
1) Cost of parking - found it extremely expensive. OK, I know we're in LA, but c'mon....
2) No self park - nothing against vallets, but we find self-parking super easy and convenient ( =no waiting in line for your car)
3) No wi-fi in the room (only in the lobby). I still don't get why hotels offer free wi-fi as a complimentary service... Nowadays, free wi-fi should be a must, and nothing to distinguish one hotel from the other. Everybody is wired, so why charge for you to have internet in your room?
4) Room service: we ordered some soups for our first day at the hotel, once we arrived in a holiday, with very options to eat nearby (this must be another con about staying downtown). The soups were tasteless, and considering the amount we paid we should've gotten something much better.. Also, be prepared to stay at least 30 min over the phone in order to place your order. Room service is definetely a NO at this hotel.

Considering the price we paid for the room, and the opportunity to stay at such an iconic hotel, we would come back, but would certainly try to find another option for parking.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sitraveler_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at The Westin Bonaventure Hotel & Suites, responded to this review, 26 June 2012
Thank you for your review. The Westin Bonaventure appreciates your staying at our hotel while in Los Angeles. When staying at the Bonaventure you can use self parking right accross the street for 15 dollars per night at that garage you must pay at the garage and there are no in and out services. For Valet there is in and out service at the hotel for 38.00 per night and can charge to your room. The WI Fi in the room is 1.95 per day if you are a Starwood Preferred Gold or Platinum GUest there is no charge for in room wi fi. The lobby has free wi fi at all times.
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Los Angeles, California
Level 2 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 23 June 2012

Great view, had to pay $12 for internet. Restaurant was kinda cool. Paying for iconic value. Interesting to stay in once, would not go back – better value for money elsewhere.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HGBD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at The Westin Bonaventure Hotel & Suites, responded to this review, 9 July 2012
Thank you for choosing the Westin Bonaventure while staying in Downtown Los Angeles. PLease come back we have great values on our web page. The internet is also complimentary if you are a Starwood Preferred Member of Gold or Platinum level. Thanks again.

MC
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Austin, Texas
Level 5 Contributor
79 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 23 June 2012

2 minutes after walking into my room, another guest entered my room with his key, having been checked into the same room. Called desk to let them know and they asked my name 6 times. desk calls back and ask my name again, saying they don't show me as a registered guest. Asks that I wait for manager to call room. 30 minutes later (waiting to go to dinner) no call from manager. I call and hold 5 minutes waiting on manager. No answer. Restaurant shuts down so I go to bar. Hostess says at least 20 minute wait as servers are behind even though seats are available. Go down to lobby bar which has turned into a rave party. Back to my room to call room service and my key now doesn't work. Finally back in my room and maintenance knocks ("oops wrong room") Now waiting on an overpriced quesadilla which is supposed to take 35 minutes to receive. Unbelievable!!!

Room Tip: Go to a different hotel.
See more room tips
  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Craig M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at The Westin Bonaventure Hotel & Suites, responded to this review, 25 June 2012
Thank you for the review and for staying at The Westin Bonaventure. We appreciate the comments and share where we need improvement and give commendations for great service.
This is not our norm and we hope to see you again. Thanks for chosing us while in Los Angeles.

MC
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Austin, TX
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 June 2012

We loved this hotel -- wonderful '70s architecture, solid service. But they didn't have the rooms we had reserved, and when we moved the next day to our new rooms, my daughter somehow left behind her one set of nice clothes (we are not rich folks) and by the time we realized they were missing, it was too late. They never turned up in lost and found. The room had to be cleaned before it was ready for a new guest, so someone must have found the little outfit and nabbed it. I can think of no other explanation. So that's disappointing. That's my only complaint. Otherwise, a great place. Just always a letdown when people don't do the right thing. The same thing happened at a Texas state park when I left my expensive binoculars out one night -- no one ever turned them in.

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Clay S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at The Westin Bonaventure Hotel & Suites, responded to this review, 25 June 2012
Thank you for the review and for staying at The Westin Bonaventure. We appreciate the comments and share where we need improvement and give commendations for great service.
Thanks for chosing us while in Los Angeles.

MC
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
El Cerrito, California
Level 5 Contributor
59 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 19 June 2012

My most recent stay at this hotel was in June 2012 but I've stayed at this hotel a few times before and I would recommend it as a good option for downtown LA to experience a bit of Hollywood history. It's also centrally located and within walking distance to the LA Public Library, MOCA and Walt Disney Hall/Music Center. All amenities are standard Westin although the configuration is a bit odd with with pie-shaped rooms because of the circular towers.

I'm a big fan of Westin Hotels and this property is a bit older and not quite as nice as the newer hotels but I'm giving it 4 stars because of its place in Los Angeles and Hollywood history--this hotel has been the setting for several films throughout the years including This is Spinal Tap, True Lies, In the Line of Fire, Nick of Time, and The Lincoln Lawyer, just to mention a few.

The food options are also quite numerous (much more than the average hotel) and several good options for meals within the hotel itself. The valet parking was quite pricey but not a suprise for a major metropolitan city. I've never tried self-parking as I think this would require parking elsewhere. And of course, nobody walks in LA. :)

Overall, while a standard hotel, it's a great way to experience a touch of Hollywood history in LA.

  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lhooq19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at The Westin Bonaventure Hotel & Suites, responded to this review, 25 June 2012
Thank you for staying with us when in Los Angeles. alot of International travelers also like our hotel because it is close to the Metro train and bus lines you can get anywhere in Los Angeles from 50 cents to a couple of dollars.

Thanks again for the time you took to review our hotel.

MC
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Additional Information about The Westin Bonaventure Hotel & Suites

Property: The Westin Bonaventure Hotel & Suites
Address: 404 South Figueroa Street, Los Angeles, CA 90071-1710
Phone Number:
Region: United States > California > Los Angeles > Downtown , Central L.A
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Green Hotel in Los Angeles
#22 Luxury Hotel in Los Angeles
#34 Family Hotel in Los Angeles
#47 Romantic Hotel in Los Angeles
#52 Business Hotel in Los Angeles
Price range (per night): ₹ 13,994 - ₹ 35,178
Hotel Class:4 star — The Westin Bonaventure Hotel & Suites 4*
Number of rooms: 1354
Official Description (provided by the hotel):
Elegantly presiding over the City of Angels, The Westin Bonaventure Hotel & Suites provides the ultimate urban oasis in the heart of the business district. An international symbol that has come to represent the beauty and sophistication of the city itself, this famous Westin Los Angeles hotel is one of the most photographed destinations in the world. Stroll through our atrium lobby and you'll immediately see why. Whether you're visiting for a leisurely weekend getaway, business meeting or special event, our downtown Los Angeles accommodations define the essence of modern luxury. ... more   less 
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Also Known As:
The Westin Bonaventure Hotel Los Angeles
The Westin Bonaventure Hotel And Suites
Westin Bonaventure Hotel
Westin Los Angeles
Los Angeles Westin

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