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Reviewed 17 November 2016

Comfortable room, capable staff, and excellent location for walking to casual neighborhood restaurants and highway access to five-star chef restaurants and attractions throughout LA -- especially downtown, Hollywood, Belair.

Date of stay: November 2016
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Trude D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul Y, Hotel Manager at Kimpton Hotel Palomar Los Angeles Beverly Hills, responded to this reviewResponded 17 November 2016

Hello Trude,

Thank you for taking the time to share your experience with us. We are happy to see that you had a good time with us and enjoyed our location. We hope to see you again next time your in town.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 November 2016

This is the second time I choose to stay here based on last wonderful stay, but I was so sad to discover that everything had changed since then. I was really pissed off by the front desk manager when I checked out the property that I have to call the Kimpton Inner Circle VIP Line to complain.

Cons:
1. Pre-arrival communication.
I replied the welcome email giving all the detail of my requirements. But turned out they never even bother to read it, not to mention to reply.

2. Check in
I was upgraded to a skyview king room initially, thanks to their generosity to an inner circle member, but I still tried to ask if there is a suite available. An immediate NO without even take a look at the availability, I insisted and I said can you please check for me, and she did and actually found a suite for me, but instead of putting me inside she asked for a suite upgrade voucher, and said I have no one in my account. I never heard about this thing before as a loyal Kimpton fan for couple of years, and I said as an inner circle member I should be eligible, I have stayed at almost all the Kimpton properties in the west coast and I had never been asked for a voucher to upgrade to a suite. I have to fight for that suite with her for a while, and finally got it but have to wait until 3 PM. I then left for a brunch, and returned at 2:30 PM, again she said it is not ready yet without even checking anything. Fortunately another staff
jumped in and found another suite which was already available and so I could finally checked in. I was just thinking there are at least 2 suites available that day and why I have to fight to get one.

3. Welcome amenity
Waited until 9 PM, called the front desk to send me one, get it after another 30 minutes, found out they just sent some fruit randomly, which is not what I requested in the email or over the phone. I asked for some water cause there was not any but the waiter wanted to charge me for water.

4. Bath salt
I remember last time the bath salt is just placed right on the Jacuzzi but not this time so I called the front desk and ask one, a gentleman said he will have to check and will call me back in 5 minutes. Waited an hour and called again, the same guy said sorry we have no more bath salt for you, I asked why didn't you call me back and he responded with silent.

5. A not so normal request
I went out for dinner but left my wallet in my backpack which I left in my room. Called the front desk to see if anyone could have it sent to me, I said the restaurant was just one mile away, again, refused me immediately, and asked me back with "if it is only one mile away why can't you just walk back to get it?" I tried my luck with the valet team, they handed it over to me within 15 minutes. Speechless.

6. Check out
After a not so happy experience I tried to complain to the front desk manager when I checked out, but he was just trying to find all the excuses he could find, later on even started to argue with me, no sorry, no compensation, no nothing, he did not even feel sorry cause he did not want to solve problems, he was trying to make a point that what they did was absolutely right and if there was anyone wrong then it must be me. At last I found out it was just a waste of time to talk to him, and his "get out of my sight" face really made it impossible for me to return.

Pros:
The valet team is absolutely amazing. They got me my wallet and never had me wait for my car.

Seems like they have changed management since last stay. I mean it is extremely difficult to keep a high Kimpton standard but to lose it you just need a manager like that. For any Kimpton member who wants a stay around Beverly Hills, I recommend The Kimpton Hotel Wilshire and stay away from this one. I will not return again absolutely.

Date of stay: November 2016
  • Trip type: Travelled solo
    • Location
    • Sleep Quality
    • Service
5  Thank 428xuy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul Y, Hotel Manager at Kimpton Hotel Palomar Los Angeles Beverly Hills, responded to this reviewResponded 17 November 2016

Hello Xu,

Thank you for taking the time to share your experience with us. I'm so embarrassed with the experience you had. This is definitely not how we want our guests to feel and I'm truly sorry. I have noted all your concerns and will be addressing it with the team immediately.

We clearly dropped the ball in so many levels and this is truly not indicative of the Palomar Los Angeles Beverly Hills. We are much better than this and we will make it right. Thank you for your feedback and again my apologies.

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Reviewed 14 November 2016

I am fan of the Kimpton chain and look forward to staying when I can. My company made these reservations and I was OK with that. The location is great. The staff were fine, but the hotel itself needs some work. My room faced Wilshire Blvd. and was pretty noisy, especially early in the morning. My biggest complaint was the air-conditioning. It made so much noise! We are pretty much foodies and one of our party arrived a day before us and told us not to bother with the restaurant. So mixed reviews.

Room tip: Avoid rooms in the front -especially 1627!
Date of stay: November 2016
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
1  Thank Paul D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul Y, Hotel Manager at Kimpton Hotel Palomar Los Angeles Beverly Hills, responded to this reviewResponded 16 November 2016

Hello BroPaul,

Thank you for taking the time to share your experience with us. Thank you for being a Kimpton fan. I"m happy to see that you liked our location and found the team here to be very friendly. I'm also pleased to inform you that we just started a full renovation of the hotel this week and should be done early Feb 2017. We hope to have you stay with us again and let us know what you think. Thank you once again.

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Reviewed 12 November 2016

This is our second stay at the Palomar. The hotel is quiet, the rooms are large, the beds comfy and the staff is pleasant to work with.

We were told the management is going to start refurbishing the hotel in 2017.

The location on Wishire near Westwood is perfect for visiting West LA and surrounding cities.

Room tip: Views ar ebest from the back of the hotel overlooking LA neighborhoods.
Date of stay: November 2016
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Albertm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul Y, Hotel Manager at Kimpton Hotel Palomar Los Angeles Beverly Hills, responded to this reviewResponded 14 November 2016

Hello Albert,

Thank you for taking the time to share your experience with us. I'm very happy to see that you had a great time. We actually kicked off our renovation today and we should be done early February of 2017. We hope you can come and check us out and let us know what you think.

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Reviewed 11 November 2016 via mobile

What a pathetic excuse for a restaurant and bar in a Kimpton hotel, or any hotel for that matter! Other than the food (recycled cardboard), the service (slow and totally awful) and ambience (void of energy), it was perfect. Kimpton used to be known for its restaurants. Not any more if this is typical. Ugh!

Date of stay: November 2016
Trip type: Travelled on business
1  Thank David-B_Hotelier
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul Y, Hotel Manager at Kimpton Hotel Palomar Los Angeles Beverly Hills, responded to this reviewResponded 14 November 2016

Hello David,

Thank you for taking the time to share your experience with us. I'm very sorry to see that we fell short of your expectation especially with our restaurant and bar. I'm pleased to inform you though that we are doing a full renovation starting today and the restaurant is one of our main focus. We are also hired a new Executive Chef. The restaurant and the hotel will have a new fresh modern look and feel to it. We hope you can give us a second chance and check us out after the renovation which should be in the first week of February. Thank you once again for your feedback.

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