I visited Eataly some time after it opened, avoiding the long lines mentioned by many reviews. However, my first pizza came out soggy. The waiter said, "Oh, Italian pizza is supposed to be soggy." I sent the pizza back and chose another pizza - A $29 PIZZA! When I received this pizza, it was relatively plain (no sauce, prosciutto on top with a few flakes of shaved parmesan). While eating the second piece, I bite into a piece of plastic. At that point, I gave up and called the manager over again. He comped my entire ticket (including alcohol) and I left.
The Eataly in New York is a destination experience. Go there. Avoid the LA Eataly until they figure out a $29 pizza should be something special. And, just to be clear, plastic should not be a pizza topping choice.
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