They claim to offer the lowest price available, but the IHG central service was rude in contradicting that claim. I contacted the manager --he and Shania seem to be the two professionals on the staff-- and he attempted to treat me like a Priority Club member, which I am, instead of an annoying potential guest, as they had at the IHG central office.
Would I stay here again? Yes, because it's close to my Woodland Hills reason for travel. But several things to note: 1) The front desk people are full of levity, and this appeals to many guests. 2) Attempts to up the healthy offerings at breakfast are as weak here as they are at other HIE properties: They were out of walnuts two of the three days, the one day with walnuts included only some ground walnuts, there were no raisins the third day. There was no shortage of other breakfast offerings. Those calorie-filled signature cinnamon rolls were always available. (Honestly, HIE Corporate, do your guests really accept them as a no-exceptions goodie, in spite of the unhealthiness?) 3) The breakfast attendant walked away from her phone immediately whenever a guest asked a question, or for a re-supply of something. 4) The property, itself, seems old and musty. 5) As another guest mentioned, guest rooms lack microwaves.More
- 1 (800) 568-8520
- Free Wifi
- Fitness centre