I fly from Hawaii to various mainland destinations often, usually by red eye. Upon deciding to start doing a day flight with a stop over on the West Coast, decided to stay at the Westin LAX upon my husband's recommendation (of course, he's a premier member!) Arrived at the hotel at 10:30 at night tired and ready to get to bed as I had an 8am flight, stood in line with 10 other people for 20 minutes as premier and platinum Westin members came strolling in the door, through their line and directly to the counter. 3 front desk agents and all were helping only the premier members. Upon questioning the agent when I finally got up to the desk (we practically had a mutiny to get their attention) she said their policy is to always serve Premier/Platinum first. So the rest of us don't count at all? We could have stood their all night if a few of the people in our line didn't start getting quite vocal.
In addition, for those of you who choose vegetarian/vegan lifestyle, this hotel has absolutely no vegetarian/vegan options - not even a baked potato! Upon calling room service to ask about vegetarian options, she was quite indifferent and said "there's a green salad". I travel a lot and am willing to be quite flexible in putting together a vegetarian meal with sides, etc, but their room service had absolutely no interest in working with me.
Lastly, they gave me a room on near a road and their was quite a bit of road noise all night. Thank goodness for Ambien.
Needless, to say. I will never stay their again, and I am quite vocal about these things so I will be spreading the word. It at least rates a 1 for the bed. Great bed. But not enough to get me back to a hotel that doesn't care about adding more Premier members.
- Official Description (provided by the hotel):
- The Westin Los Angeles Airport, just four blocks from Los Angeles International Airport, offers easy access to major corporations, marvelous shopping, sunny beaches and fine restaurants. ... more less
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- Also Known As:
- The Westin Los Angeles Airport Hotel Los Angeles
- Los Angeles Westin
- Westin Lax
- Westin Los Angeles Airport