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“Spend a lot to be stuck inside looking at walls”
Review of Hotel Bel-Air

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Hotel Bel-Air
Ranked #2 of 358 Hotels in Los Angeles
Certificate of Excellence
Reviewed 4 weeks ago via mobile

We are in a 2 bedroom suite, supposed to be top notch hotel, huge acreage, good ratings, what could go wrong?

A 2 bedroom suite that has no outdoor space to appreciate the grounds, is stuffy and claustrophobic, and looks out onto walls and ceilings. For $5k. And staff that doesn't care. ("Spend an extra $3k and we're happy to provide a patio!").

Stayed: January 2018, travelled with family
2  Thank bajj80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeniseFlanders, General Manager at Hotel Bel-Air, responded to this reviewResponded 3 weeks ago

Dear Joshua J,

Thank you for reviewing your recent stay at Hotel Bel-Air.

As you can imagine, I am very disappointed to read your commentary about your visit and am sorry that your experience was not at all reflective of the quality standards we set for ourselves. But please know that I very much appreciate your candid feedback, as it is only in this way that we can improve upon our shortcomings.

I will be contacting you directly in hopes to further discuss your stay. Until then, it is my sincere hope that we can restore your faith in Hotel Bel-Air.

Best regards, Denise Flanders, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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8 - 12 of 743 reviews

Reviewed 4 weeks ago

My first time ever in LA, on holiday with two girlfriends, we chose the hotel Bel-Air really because of reputation, and it was quite expensive so of course we really had it built up in our minds. It certainly was a cool spot and a nice experience, but there is area for improvement; the pool is very small and pretty challenging to get a lounge chair, and this was really our big struggle every day, getting chairs next to each other for all the girls. Also, really thought the food and drinks were very super expensive, even for a hotel like this. Staff is so courteous and so professional, top notch.

  • Stayed: November 2017, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank clairemontg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeniseFlanders, General Manager at Hotel Bel-Air, responded to this reviewResponded 4 weeks ago

Dear clairemontg,

Thank you for reviewing your recent stay at Hotel Bel-Air.

It's wonderful to know that you found the service levels and our team members "top notch," and it sounds as if you were well taken care of throughout your stay. I am disappointed, however, to learn of your experience at the pool, and I will share your feedback with our leadership team in hopes that we can improve upon this situation.

We hope to welcome you back to Hotel Bel-Air again.

Best regards,
Denise Flanders, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 December 2017

I recently stayed at Hotel Bel Air for 9 days due to an evacuation from my home in Santa Barbara. If you can afford to stay here, you should. The property is phenomenal, the service is impeccable, the food is great and it is very well located while not being in a commercial area. I am very well travelled and Hotel Bel Air measures up to any hotel I have ever stayed at.

  • Stayed: December 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Imrahil5000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeniseFlanders, General Manager at Hotel Bel-Air, responded to this reviewResponded 2 January 2018

Dear Imrahil5000,

Thank you for reviewing your recent visit to Hotel Bel-Air. I am sorry to learn that it was under such difficult circumstances that you came to us, and I hope all has turned out well back at home in Santa Barbara.

I am so pleased to know that you enjoyed the hotel's location and setting, food quality, and service levels provided to you. This is just how it should be, especially during the situation you were in, and it sounds as if you were able to somehow escape from it all while staying with us.

We hope you will return again soon.

Best regards,
Denise Flanders, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 December 2017

The Hotel Bel-Air is near Beverly Hills on Stone Canyon Road. It can be missed so drive slowly so you don't have to turn around.

Everything about the Hotel Bel-Air is perfect. From the rooms, to the bar. Everything is magical. When you enter you are greeted by valet to take care of your car. On the walk to the lobby is the most wonderful little lake with swans, beautiful, happy swans. The entire outside area, which is large, is just beautiful with lots of little places to walk. Every step is pretty. The outside area is also spotless.

Once you go to your room, be it a single room or a suit, you will be in heaven. The beds are so comfortable, the decor is stunning, warm and calming. Some of the rooms have a fireplace. Some have a semi-private outdoor area. No matter the room, they are all great. Once you have decided to actually leave the luxury of the room, you can have a massage or a swim in their pretty pool.

The bar is great. The bartender is outstanding and the selection of brands is outstanding. Whatever you want they have.

Leaving is sad. You don't want to, but unless you are rich, you will need to leave at some point. It is a magical place, with perfect staff, kind swans and rooms you want to hide in.

Enjoy the experience. It is not like other hotels in Los Angeles. It is special.

  • Stayed: November 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Elizabeth L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeniseFlanders, General Manager at Hotel Bel-Air, responded to this reviewResponded 2 January 2018

Dear Elizabeth L,

Thank you for reviewing your recent stay at Hotel Bel-Air.

It is wonderful to know that your stay was 'perfect,' and that you enjoyed every aspect of your visit with us ... from the hotel's enchanting setting, to your guestroom appointments, to your experience in the bar, to spending time at the pool and in the spa. And yes, our beloved resident swans do enhance the hotel's magical ambiance.

Thank you again for your kind words and we hope you will return again in the future.

Best regards,
Denise Flanders, General Manager

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Reviewed 16 December 2017

This review is for the bar my husband and I went last night to see the Christmas lights and have a drink and a bite to eat at the Hotel Bel Air bar. The hotel was beautiful with it's Christmas lights and giant ornaments. We were created by the host, Nathan at the bar and he was so gracious and cordial and found us a nice table by the piano. He also came by several times to see how we were doing which was lovely. Everything was really beautiful the food and drinks were great and the pianist Jeremy was just amazing playing everything from Beethoven to Silent Night. Really a special evening in a beautiful spot highly recommend going up and enjoying a drink you will get into the Christmas spirit.

  • Stayed: December 2017, travelled as a couple
    • Service
Thank becauseIcan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeniseFlanders, General Manager at Hotel Bel-Air, responded to this reviewResponded 18 December 2017

Dear becauseIcan,

Thank you for reviewing your recent visit to the Bar and Lounge at Hotel Bel-Air.

I am so pleased to know that you enjoyed the hotel's festive ambiance and your visit to the bar. It sounds as if you were well taken care of by Nathan, and yes Jeremy's live piano entertainment does make the experience that much more special.

Wishing you all the joys of the holiday season, and we hope to welcome you back again in the future.

Best regards,
Denise Flanders, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Bel-Air

Address: 701 Stone Canyon Rd., Los Angeles, CA 90077-2909
Phone Number:
Region: United States > California > Los Angeles > Westside
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Los Angeles
#2 Spa Hotel in Los Angeles
#2 Luxury Hotel in Los Angeles
#3 Business Hotel in Los Angeles
#6 Family Hotel in Los Angeles
Price Range: ₹ 37,018 - ₹ 88,239 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Bel-Air 5*
Number of rooms: 103
Official Description (provided by the hotel):
Nestled on 12 acres in the Bel-Air Estates neighborhood of Los Angeles, the iconic Hotel Bel-Air is one of the most beautiful, romantic, and exclusive hotels in the world. This Spanish mission-style urban oasis wins a never-ending stream of praise for its faultless service, luxurious accommodations, and magical ambiance. All rooms and suites feature a new generation of design aesthetic and is reflected through different design themes from the glamorous decades of the 1930s, 40s and 50s conveyed in a fresh, youthful and elegant manner. The famous restaurant, bar, catering and in-room dining services are managed by world-renowned Master Chef Wolfgang Puck with a menu featuring modern California cuisine with European and Mediterranean influences in a spectacular garden setting. ... more   less 
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Also Known As:
Hotel Bel Air

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