I am not sure how this place is a Westin. I thought Westin's were on the higher end of the Starwood properties...what a disappointment.
-Staff at check in were unprofessional
-Poor overall customer service
-When I phoned to speak with a supervisor I was told I had to wait as they were in a meeting, no one called me back, I had to phone again.
-The location is not the safest, whenever we were outside there were countless homeless and drug addicted individuals approaching us.
-Room was musty/moldy smelling
-The limited breakfast buffet, with eggs from a box costs $22-, if you want an omelet you will pay $5- more and they still will not be fresh cracked eggs.
-When I asked for scrambled eggs that were from fresh cracked eggs they were not good, they were strange to say the least.
-The seats at breakfast need to be thrown in the dumpster! They are in horrible condition, caved in, majorly damaged.
+On a positive note: Ms. Burcak at the front desk went above and beyond to assist me with something that was not in her job description and I greatly appreciated that act of kindness.
+Bartender was good.
+Bar food was decent quality
I would not stay at this property again.More
- Free Wifi
- Breakfast included