It's no secret by now that I'm a tour manager with over 7 years of travel behind me; I get to see a lotta hotels. Our group recently had 20 rooms for 2 nites with meals at this property in Long Beach --- we had not stayed here before. Groups coordinator Kathleen, not only saw to it that everything was ready for our arrival late one Saturday, but called me back to ask if there was anything more I might need; this never happens.
The entire staff had been well-selected and trained and never missed one of their marks, essentially hitting a home run with the first pitch ! Along with all that, this Westin is perfectly located for all Long Beach dining, retail and convenient to depart
/ return on the Catalina Express ferry. I hope our office will be able to make arrangements for another visit.
If this collective display of outstanding guest-service teamwork can arrange and delight a group of 37, your family visit or small business meeting should be simple and get the very same results. Thank-you, Kathleen !!More