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“over-flowing hospitality excellence !”

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The Westin Long Beach
Ranked #7 of 58 Hotels in Long Beach
Reviewed 8 June 2017

It's no secret by now that I'm a tour manager with over 7 years of travel behind me; I get to see a lotta hotels. Our group recently had 20 rooms for 2 nites with meals at this property in Long Beach --- we had not stayed here before. Groups coordinator Kathleen, not only saw to it that everything was ready for our arrival late one Saturday, but called me back to ask if there was anything more I might need; this never happens.
The entire staff had been well-selected and trained and never missed one of their marks, essentially hitting a home run with the first pitch ! Along with all that, this Westin is perfectly located for all Long Beach dining, retail and convenient to depart
/ return on the Catalina Express ferry. I hope our office will be able to make arrangements for another visit.
If this collective display of outstanding guest-service teamwork can arrange and delight a group of 37, your family visit or small business meeting should be simple and get the very same results. Thank-you, Kathleen !!

  • Stayed: May 2017, travelled on business
    • Location
    • Rooms
    • Service
1  Thank conradmilwaukee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (1,251)
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48 - 52 of 1,251 reviews

Reviewed 6 June 2017

We traveled a long distance to get to California & to visit Long Beach & Los Angeles. Our only guide was the internet & Expedia as far as making reservations & we were very pleased with THE WESTIN LONG BEACH. The hotel is very elegant & in a good location in regards to walking to shopping & eating. We used public transportation to get from the cruise ship dock to the hotel. By using public transportation we saved money & then we used public transportation to get back to LAX, which picked us up 2 blocks away. The hotel also has a real nice restaurant with good food & a bar & a gift shop, that we appreciate. The concierge desk was also very helpful. Also, the view from our hotel room was AMAZING. With the design of the hotel it looked as though our room was right over Ocean Blvd & what a nice view.

Room Tip: Probably the higher the floor would be better,to get away from traffic sounds at night.
  • Stayed: May 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank LBNashGo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 June 2017

Great experience. Front desk was personable and helpful. The room clean, comfortable and quiet. A/C was quiet as well and of course there was the Westin bed. Breakfast was fine, server was a bit rushed but fine.

  • Stayed: June 2017, travelled on business
    • Value
    • Location
    • Service
Thank BobPhibbs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2017 via mobile

my stay at the westin was just ok... the furniture had knicks and not to my standards for this rate of hotel , i did recieve exceptional customer service from Michael C at the front desk... he was very patient and courteous as well as having an answer and solution for my every concern. he is a great asset to the hotel for assisting their guest

Stayed: May 2017, travelled with family
1  Thank Tracie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin_Hotel_Manager, Public Relations Manager at The Westin Long Beach, responded to this reviewResponded 30 May 2017

Hello Tracie,

We appreciate your time in sharing with us your experience. I will let Michael C know about your wonderful comments in this review. We hope to have another opportunity to serve you in the future.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 May 2017

My husband and I have had amazing experiences at the Westin Indianapolis, so we really trust the brand. However, we weren't as impressed with this destination.

We rushed back from a wedding on Sunday evening to get into the spa. We got into our room, threw our swimsuits on, and dashed out. However, when we tried to use our keys to enter the gym (which led to the pool area), they wouldn't work. We were confused as we'd just used one of them to open our own room minutes ago. We went back to our room and to our surprise, the keys no longer worked on our own door either! I guess they must've gotten demagnetized somehow but we aren't sure how since it had to have happened within the span of probably no more than four minutes and they'd only been in our hands at the time.

If the security guard hadn't happened to be wandering around on our floor, we'd have had to go down to the lobby in our swimsuits for new keys. The guard took our old keys, let us in our room, and told us we'd receive new keys immediately. Twenty minutes later and no one had arrived with new keys. We had to call downstairs and ask for them again. And after all that, the guard went to close the pool so no pool time after all that rush. :(

The amenities at the Westin are always nice, but we've just seen way better service in different locations.

Stayed: May 2017, travelled as a couple
Thank McMidgy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin_Hotel_Manager, Public Relations Manager at The Westin Long Beach, responded to this reviewResponded 26 May 2017

Hello McMidgy,

Thank you for taking the time to provide this feedback and write a review about your experience. We sincerely appreciate your loyalty to our brand but we are incredibly disappointed to hear that your experience with us wasn’t what you expected and deserve. This experience has been noted and immediately addressed by management. If you have any questions or would like to talk more about your experience with us, please feel free to contact our Director of Front Office Operations, Jeff Bonds at 562-499-3306.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Long Beach

Address: 333 E Ocean Blvd, Long Beach, CA 90802-4800
Phone Number:
Region: United States > California > Long Beach
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Long Beach
#7 Business Hotel in Long Beach
#11 Romantic Hotel in Long Beach
#13 Family Hotel in Long Beach
Price Range: ₹ 12,078 - ₹ 30,258 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Long Beach 4*
Number of rooms: 469
Official Description (provided by the hotel):
Halfway between Los Angeles International Airport and Orange County Airport, The Westin Long Beach is also close to Aquarium of the Pacific, The Pike Shopping Center and Rainbow Harbor. ... more   less 
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Also Known As:
The Westin Long Beach Hotel Long Beach
Westin Long Beach
Long Beach Westin

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