My husband's family has gone to Big Bend for over 30 years, and myself with them for more than 15 years. It pains me to say the management's treatment of us last summer was unacceptable and they have no business being in the hospitality industry.
We arrived 30 minutes early for our check in time after a 3 hour drive with our 7 month old son, and pulled into the shade so I could feed him. We were yelled at by the manager that we were too early and in the way and needed to leave asap. We explained we have an infant son we needed to attend to and would not be in their way or immediately wanting our cabin and he insisted still we pull at least into the hot, sunny driveway and not occupy any of the shady and totally empty picnic tables on the premises. So I sat in a running car with air conditioning on with my infant son until he deemed it acceptable for us to check in.
We had more than one cabin and though the other appeared ready he refused to release it until after the exact check in time, and only until after we asked him for the keys. This seems unnecessary and inhospitable for such an isolated location, there's nowhere else to go.
I'm disappointed by the changes here after so many pleasant years and encourage the management to remember they are in the hospitality industry, and you know, that means being reasonable and hospitable towards people, particularly families, when you present your lodge as family friendly.
- Official Description (provided by the hotel):
- Summer like it used to be. Big Bend Lodge is a small 1940’s resort that sits on an idyllic and completely private section of the South Fork of the Eel River in Northern Mendocino County. We have nine rustic cabins with full kitchens that can accommodate 4 to 5 people each and some of our cabins are dog friendly. A well-kept secret amongst California families and groups who've been coming to the lodge for decades, Big Bend Lodge strives to maintain the relaxed and friendly atmosphere of days gone by when the perfect vacation was floating on a river all day and then telling stories around a campfire at night. A wonderful place for children, Big Bend Lodge is also a perfect place for a group of adults to book for a completely private and relaxed get-away.*Under new ownership by six families who have been coming to the lodge for years.* ... more less
- Also Known As:
- Big Bend Hotel Leggett