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“Comfortable and Elegant”

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Ayres Hotel Laguna Woods
Ranked #1 of 1 Hotels in Laguna Woods
Certificate of Excellence
GreenLeadersGold level
Reviewed 3 June 2015 via mobile

This is a classy hotel and great for business travel. Comfortable beds, fitness, pool, and all you need.

The made to order omelette's are very good in the morning.

Plenty of places to eat within walking distance.

Stayed: June 2015, travelled on business
1  Thank SalesDad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AyresHotels, General Manager at Ayres Hotel Laguna Woods, responded to this reviewResponded 12 June 2015

Dear SalesDad,

Thank you kindly for taking the time to write a review of our hotel based on your most recent stay. We are honored by your thoughtful compliments of our hotel; from it's elegance to the comfortable accommodations we have to offer. Thank you again for the feedback you have provided and we hope to welcome you back soon!

Sincerely,

Jim Keeby
General Manager

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94 - 98 of 648 reviews

Reviewed 3 June 2015

I love staying here when I visit family in the area; the staff treats you with utmost courtesy and friendliness and will help you with anything you need. It's great to have the free shuttle pick up from SNA airport, and the complimentary huge hot breakfast and evening refreshments and cookies. Having a microwave and fridge in the room really is nice for quick meals. Pool, hot tub, free wifi and also computer and printer in lobby are all great percs and parking is ample and free. Location is excellent - near all the freeways. Highly, highly recommend!!!

Room Tip: rooms over pool have pretty view tho sometimes you hear people on patio at night.
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  • Stayed: May 2015, travelled with family
    • Location
    • Cleanliness
    • Service
Thank April S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AyresHotels, General Manager at Ayres Hotel Laguna Woods, responded to this reviewResponded 12 June 2015

Dear April S,

Thank you for the feedback you have provided regarding our hotel and your most recent experience! We are thrilled that you enjoyed your stay as well as our unbelievably cozy Ayres Dream Sleeper Mattress. Your loyalty means everything to us. That is why our top-notch team members go above and beyond to provide the exceptional customer service our valued guests deserve. Thank again for your review and your recommendation. We genuinely hope to see you again very soon!

Sincerely,

Jim Keeby
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2015

We view the Ayres Hotel Laguna Woods as a home away from home. My parents live in Laguna Woods Village and after trying the "discomfort Inn" we found the Ayres! Great service, great breakfast, clean rooms and well maintained. My family gathered there this past weekend for a memorial service and they were very gracious, assisted us in many different ways and allowed us to just feel at home. I would highly recommend this we are sad that so many people are figuring it out because they get sold out now!

Room Tip: Corner rooms on the third floor are great
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  • Stayed: May 2015, travelled with family
    • Location
    • Rooms
    • Service
Thank Sandi G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AyresHotels, General Manager at Ayres Hotel Laguna Woods, responded to this reviewResponded 10 June 2015

Dear Sandi G,

We are much obliged for the wonderful feedback you have provided regarding our hotel and your most recent stay. Your loyalty is greatly appreciated and we are honored to be able to provide an environment that makes you feel at home. Your kind compliments in regards to the exceptional services we strive to provide are greatly appreciated and your recommendations of our hotel are sincerely treasured. Thank you again for your feedback and we look forward to your next visit.

Sincerely,

Jim Keeby
General Manager

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Reviewed 27 May 2015

Woke up to having both sinks clogged and filled up with a green sludge. I told the front desk of the problem before sitting down for breakfast. After breakfast we went back to the room to see that nothing had been done. I went back to the front desk and she called maintenance again. Didn't apologize even once. Her "fix" was to let us into another room so we could have the privilege of a working sink. Horrible experience.

Room Tip: Anywhere but here
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  • Stayed: May 2015, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Imre B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AyresHotels, General Manager at Ayres Hotel Laguna Woods, responded to this reviewResponded 5 June 2015

Dear Imre B,

We regret to read that your stay at our hotel was anything less than exceptional. Please accept our most heartfelt apologies for the lack of enthusiastic service. Our team members aim to make our guests feel at home and it is truly displeasing to hear that we failed to show empathy for any inconveniences the issues at hand caused you. We thank you for bringing the matter to our attention in a timely manner, yet we are sincerely apologetic for having failed you by not providing the exceptional customer service we are know for. Please understand that these actions are completely out of character for our team members. Rest assured that we will be taking the necessary steps to ensure this does not happen again. Once again, please note that your experience was an isolated occurrence and management, as well as our team members, would value another opportunity to impress you. Thank you for your time in reviewing your stay.

Sincerely,

Jim Keeby
General Manager

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Reviewed 5 May 2015

We visit this hotel once or twice a year for a week. My daughter was less than 2 years old on her first visit, the hotel prepared her crib with clean sheet, and even milk for my little one at night. She was sick, and the room keepers help clean up the mess so fast.
We really like their breakfast with lots of variety and daily special.
The happy hours offers free snacks, homemade cookies, wines and beers. Great time to chill as a family or with friends.

  • Stayed: November 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Wong F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AyresHotels, General Manager at Ayres Hotel Laguna Woods, responded to this reviewResponded 28 May 2015

Dear Wong F,

Thank you kindly for the wonderful review you have written about your recent experience at Ayres Hotel Laguna Woods! We are thrilled to read that you enjoyed your stay and that our accommodations made you feel at home. It has been an honor providing you exceptional guest service and doing our very best to cater to your needs. Thank you for the amazing feedback and we hope to welcome you back soon!

Sincerely,

Jim Keeby
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ayres Hotel Laguna Woods

Address: 24341 El Toro Rd, Laguna Woods, CA 92637-4901
Phone Number:
Region: United States > California > Orange County > Laguna Woods
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Laguna Woods
Price Range: ₹ 9,008 - ₹ 17,498 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ayres Hotel Laguna Woods 3*
Number of rooms: 139
Official Description (provided by the hotel):
The charm and elegance of a European-inspired boutique hotel await you at Ayres Hotel Laguna Woods! Whether you’re here for a short visit or a long, relaxing retreat, you’ll find all of the luxurious guest rooms at Ayres Hotel Laguna Woods are impeccably appointed with a full suite of complimentary amenities including our signature double pillow top beds, flat screen TV’s, refrigerators, coffeemakers, microwaves well lit work desks and Wifi, iHomes, hairdryers, iron/ironing board, and curved shower rods. And every morning you will start your day right with our complimentary full American breakfast! Ayres Hotel Laguna Woods welcomes travelers to all of the exciting business, recreational, and entertainment attractions South Orange County has to offer. Surf, play, and lounge the day away at nearby, world famous Laguna Beach. Revive your wardrobe at the Laguna Hills Mall only one mile away. Also, be sure to check out the exciting night life at the Irvine Spectrum Entertainment Center where you can laugh at the Improv comedy club or play like a kid again at Dave & Buster's video arcade. ... more   less 
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Also Known As:
Ayres Laguna Woods
Laguna Woods Ayres Hotel

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