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All reviews waffles order omelettes pageant of the masters rooms are spacious favorite hotel very nice hotel fitness center breakfast room southern california free parking nice pool convenient location wedding laguna microwave irvine sink
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Reviewed 3 June 2015

I love staying here when I visit family in the area; the staff treats you with utmost courtesy and friendliness and will help you with anything you need. It's great to have the free shuttle pick up from SNA airport, and the complimentary huge hot breakfast and evening refreshments and cookies. Having a microwave and fridge in the room really is nice for quick meals. Pool, hot tub, free wifi and also computer and printer in lobby are all great percs and parking is ample and free. Location is excellent - near all the freeways. Highly, highly recommend!!!

Room tip: rooms over pool have pretty view tho sometimes you hear people on patio at night.
Date of stay: May 2015
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
Thank April S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AyresHotels, General Manager at Ayres Hotel Laguna Woods, responded to this reviewResponded 12 June 2015

Dear April S,

Thank you for the feedback you have provided regarding our hotel and your most recent experience! We are thrilled that you enjoyed your stay as well as our unbelievably cozy Ayres Dream Sleeper Mattress. Your loyalty means everything to us. That is why our top-notch team members go above and beyond to provide the exceptional customer service our valued guests deserve. Thank again for your review and your recommendation. We genuinely hope to see you again very soon!

Sincerely,

Jim Keeby
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2015

We view the Ayres Hotel Laguna Woods as a home away from home. My parents live in Laguna Woods Village and after trying the "discomfort Inn" we found the Ayres! Great service, great breakfast, clean rooms and well maintained. My family gathered there this past weekend for a memorial service and they were very gracious, assisted us in many different ways and allowed us to just feel at home. I would highly recommend this we are sad that so many people are figuring it out because they get sold out now!

Room tip: Corner rooms on the third floor are great
Date of stay: May 2015
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
Thank Sandi G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AyresHotels, General Manager at Ayres Hotel Laguna Woods, responded to this reviewResponded 10 June 2015

Dear Sandi G,

We are much obliged for the wonderful feedback you have provided regarding our hotel and your most recent stay. Your loyalty is greatly appreciated and we are honored to be able to provide an environment that makes you feel at home. Your kind compliments in regards to the exceptional services we strive to provide are greatly appreciated and your recommendations of our hotel are sincerely treasured. Thank you again for your feedback and we look forward to your next visit.

Sincerely,

Jim Keeby
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2015

Woke up to having both sinks clogged and filled up with a green sludge. I told the front desk of the problem before sitting down for breakfast. After breakfast we went back to the room to see that nothing had been done. I went back to the front desk and she called maintenance again. Didn't apologize even once. Her "fix" was to let us into another room so we could have the privilege of a working sink. Horrible experience.

Room tip: Anywhere but here
Date of stay: May 2015
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Imre B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AyresHotels, General Manager at Ayres Hotel Laguna Woods, responded to this reviewResponded 5 June 2015

Dear Imre B,

We regret to read that your stay at our hotel was anything less than exceptional. Please accept our most heartfelt apologies for the lack of enthusiastic service. Our team members aim to make our guests feel at home and it is truly displeasing to hear that we failed to show empathy for any inconveniences the issues at hand caused you. We thank you for bringing the matter to our attention in a timely manner, yet we are sincerely apologetic for having failed you by not providing the exceptional customer service we are know for. Please understand that these actions are completely out of character for our team members. Rest assured that we will be taking the necessary steps to ensure this does not happen again. Once again, please note that your experience was an isolated occurrence and management, as well as our team members, would value another opportunity to impress you. Thank you for your time in reviewing your stay.

Sincerely,

Jim Keeby
General Manager

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Reviewed 5 May 2015

We visit this hotel once or twice a year for a week. My daughter was less than 2 years old on her first visit, the hotel prepared her crib with clean sheet, and even milk for my little one at night. She was sick, and the room keepers help clean up the mess so fast.
We really like their breakfast with lots of variety and daily special.
The happy hours offers free snacks, homemade cookies, wines and beers. Great time to chill as a family or with friends.

Date of stay: November 2014
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Wong F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AyresHotels, General Manager at Ayres Hotel Laguna Woods, responded to this reviewResponded 28 May 2015

Dear Wong F,

Thank you kindly for the wonderful review you have written about your recent experience at Ayres Hotel Laguna Woods! We are thrilled to read that you enjoyed your stay and that our accommodations made you feel at home. It has been an honor providing you exceptional guest service and doing our very best to cater to your needs. Thank you for the amazing feedback and we hope to welcome you back soon!

Sincerely,

Jim Keeby
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 May 2015

We searched and searched for a hotel near our business event and came across this Ayres Hotel. We have never heard of them before. The hotel sits in a business center with a few restaurants. The decor is very Italian/European, including the Italian cypress outside. Our room was very pleasant, extremely clean and included a small refrigerator and coffeemaker. The bed was comfy, so much that we slept in very well. breakfast is a basic buffet, cold cereals, make-your-own waffles, eggs & bacon or you can request the cook to make your eggs custom. The breakfast room was very busy with visitors from all over and we enjoyed sitting out on the patio overlooking the pool. The staff bake cookies in the late afternoon, which welcomes you back. Excellent stay and we loved the price! The hotel is between the 405 and Hwy 1 and it only took minutes to get to Laguna. We were only a few minutes from Irvine in the other direction.

Room tip: Our room was at the back of the hotel, which faces an open field and the hills, very quiet.
Date of stay: May 2015
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
Thank L H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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