Last time I stayed at Surf and Sand Resort, the property was undergoing improvements. The entire stay was terribly noisy.
When I made my reservations this time, I phoned the hotel to ensure I would not have the same experience. They assured me that there would be no construction during my stay.
Upon check in, I heard jackhammering. The front desk told me it was only for a couple of hours. Those couple of hours turned into the entire day. Furthermore, I was informed that it would continue tomorrow.
When I asked to speak to the manager, he was unavailable. He told the front desk that there was a broken pipe that was being repaired. I had already spoken to the construction workers to see how long this was going to take and they gave me a different story.
I am very disappointed and feel deceived by the Surf and Sand. In good faith, I made reservations (over $500 per night) expecting to be able to rest and relax. Instead I was once again met with construction noise.
- Official Description (provided by the hotel):
- Surf & Sand Resort, a member of Preferred Hotels and Resorts Worldwide and holder of AAA’s Four-Diamond Award, lies on California's Laguna Beach shoreline where the waves of the Pacific meet 500 feet of pristine sand.All 151 guest rooms and 16 suites at Surf & Sand command spectacular views of the Pacific Ocean. The resort also houses Splashes Restaurant, featuring a Mediterranean-inspired coastal menu by Executive Chef David Fune; the intimate Aquaterra Spa; 10,000-square-feet of meeting space and wedding venues with stunning ocean views. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Preferred Hotels, Agoda, Ctrip TA and HotelQuickly so you can book your Surf & Sand Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- The Surf And Sand Hotel Laguna Beach
- Surf And Sand Hotel
- Surf Sand Hotel
- Surf And Sand Resort