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“Pet Friendly Hotel + Guest w/Pet Allergy = Unfortunate weekend” 3 of 5 bubbles
Review of Surf & Sand Resort

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Surf & Sand Resort
Ranked #7 of 22 Hotels in Laguna Beach
Certificate of Excellence
Los Angeles, CA
Level Contributor
28 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Pet Friendly Hotel + Guest w/Pet Allergy = Unfortunate weekend”
3 of 5 bubbles Reviewed 7 February 2012

The hotel is lovely, with an excellent location right on the sand. Our room had a full-on ocean front view, with the waves crashing outside our window. The staff is very friendly, warm and welcoming, and I have no qualms about our room or the staff.

Unfortunately, I have recently become allergic to pets, and am quickly learning that I will have to change some things in life - one thing to change is to inquire with a hotel BEFORE staying there whether they allow pets to stay in the guest rooms, although it would be helpful if hotels noted these things on their websites.

After spending one night there for what was supposed to be a romantic getaway, I suffered greatly with red, itching, burning, watery eyes. Upon speaking with a staff member, I was surprised to learn that they do not allocate certain rooms or floors as being pet friendly - which makes it difficult, for those of us with allergies, to make a room choice. I also felt they treated me more as a nuisance rather than someone who had spent a very uncomfortable night at their five star luxury hotel. It's a shame because next time we will likely look elsewhere for accommodations that are not pet friendly, or at least choose a property that has a policy on how rooms are handled for guests with pets and guests without pets.

  • Stayed February 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank ACLosAngeles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ssrta, Manager at Surf & Sand Resort, responded to this review, 11 February 2012
Dear Valed Guest,

Thank you for your king words regarding your recent stay at Surf & Sand.

Thank you, also, for sharing your concerns about our pet policy. I am sorry to learn that you had health issues that resulted in an uncomfortable stay. I certainly sympathize with your position and take your suggestions very seriously.

For health reasons, we have in place, a policy to charge $100 non-refundable deposit, which allows us to take extra precautionary measures in sanitizing these rooms upon the guest departure.

Your message serves as a reminder to continue to improve upon our present practices and procedures.

Please call upon me directly for any needed assistance in the future.

Sincerely,
Joanna Bear
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (513)
Date | Rating
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English first
Lincoln, Nebraska
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 1 February 2012

We recently stayed at the Surf & Sand in Laguna Beach, California. This property is first class all the way around. The entire staff couldn't be more pleasing and helpful and our room and views were beyond our highest expectations. Treat yourself to a stay ~ you will leave with wonderful memories..............

Room Tip: We stayed in the 300 room area with full view of pool, sand & surf.....amazing!!!
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  • Stayed January 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank lovetotravel1103
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 26 January 2012

I recently stayed 3-nights at the Surf and Sand for a business meeting. Overall, I was pleased with the hotel, staff, amenities, and the view -- boy, the view is fantastic! Every room seems to have an ocean view and small private balcony where you can watch the sunset and listen to the waves crashing on shore. Those waves, by the way, are almost literally right under your balcony when the tide is all the way in. The room was clean and well appointed, with a comfortable bed, large bathroom (with separate shower and tub), and ample closet space. My only gripe was that there was no air conditioning in the rooms. I was there during a warm spell in mid-January and it can get REALLY warm in those rooms when the afternoon sun is beating down. The only way to cool the room down is to open the sliding door to the balcony, but that doesn't really help when you're also trying to sleep. I'm was there by myself and am not comfortable leaving a door like that open at night, plus the waves are pretty loud at night (the hotel even provides earplugs for this reason). I know that air conditioning isn't always necessary but you would think that a hotel that charges nearly $300 a night would also offer that luxury. I loved the hotel otherwise, but don't know if I would stay there again.

Room Tip: Some rooms look at the ocean over the pool, while others are directly on the beach. Not sure if one...
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  • Stayed January 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Brrcold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portland, Oregon
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 23 January 2012

My husband and I stayed here last week for a week for 7 night. This is the second time we have stayed at the Surf an Sand and enjoy everything about it! The king oceanfront rooms are beautiful, are decorated in pleasant sand, cream and sea green colors and are hanging right out over the beach! The roar of the ocean is so loud that unless you like the sound of crashing waves you may find it too loud! Not us, that is why we go to the beach! Also the deck off of your room is nicely furnished with comfortable attractive furniture. Another plus is the complimentary coffee in the downstairs coffee shop or lobby, so no need for a coffeemaker in your room. The staff couldn't be friendlier and of course there is no shortage of things to do in Laguna Beach and the surrounding area.

Room Tip: Small fridge in room. Wine and water glasses in room. Be sure to try the downstairs beachside bar an...
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  • Stayed January 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank oliver80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laguna Niguel, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 22 January 2012

My husband and I have been coming to the Surf and Sand for 28 years. We've traveled all over the world, but this hotel continues to be our #1 choice for a relaxing get-a-way. Sitting on the balcony and watching the sunset while enjoying a glass of wine with the waves crashing beneath us, is what it's all about.

  • Stayed January 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Linda J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Surf & Sand Resort

Property: Surf & Sand Resort
Address: 1555 South Coast Highway, Laguna Beach, CA 92651-3299
Phone Number:
Region: United States > California > Orange County > Laguna Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Laguna Beach
#4 Spa Hotel in Laguna Beach
#4 Romantic Hotel in Laguna Beach
#6 On the Beach Hotel in Laguna Beach
#8 Family Hotel in Laguna Beach
Price range (per night): ₹ 29,516 - ₹ 52,880
Hotel Class:4 star — Surf & Sand Resort 4*
Number of rooms: 165
Official Description (provided by the hotel):
Surf & Sand Resort, a member of Preferred Hotels and Resorts Worldwide and holder of AAA’s Four-Diamond Award, lies on California's Laguna Beach shoreline where the waves of the Pacific meet 500 feet of pristine sand.All 151 guest rooms and 16 suites at Surf & Sand command spectacular views of the Pacific Ocean. The resort also houses Splashes Restaurant, featuring a Mediterranean-inspired coastal menu by Executive Chef David Fune; the intimate Aquaterra Spa; 10,000-square-feet of meeting space and wedding venues with stunning ocean views. ... more   less 
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Also Known As:
The Surf And Sand Hotel Laguna Beach
Surf And Sand Hotel
Surf Sand Hotel
Surf And Sand Resort

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