If I could leave a minus triple zero, I would
We went on line and made reservations here for 3 nights. Since the rooms are all different, we picked a larger room, one with a King Size bed. Then the nightmare began. We arrived and were told the room we had booked, wasn't available, what? In fact, there were no rooms with a King size bed. However, we were talked into a smaller room with a Queen, but according to the front desk individual, it was the same price, because it had a great Ocean view, ok so we took it. Big mistake!! We got to the room and that great Ocean view was out of the bathroom window! and out of a side window if you stuck your head out. The room was very hot, with no fan and a little portable room air conditioner. We opened the windows to get a little cool air in there.and turned on the air conditioner. We then went up to the rooftop bar where we found the drinks expensive and terrible, as was the lousy service. Hey, it's a popular rooftop bar, with a great view, they don't need good drinks or good service and they can ding you for whatever they want.
Ok, that out of the way, we went back to the room a little later and the temperature in the room was absolutely stifling. We discovered the air conditioner hot air exhaust hose that was behind the curtains was literally broken in half, but someone had tried to reattach it with painters tape, which was useless Couldn't even use duct tape? I guess a new three foot hose would have been way too expensive for this fly-by-night- operation, but the profit from one drink would have covered it. The hot exhaust air was and had been venting right into the room.
I immediately called the front desk and told her the situation. She said she would immediately have the manager come up. Fifteen minutes later, he had not shown up. We packed up, I was dripping in sweat when we went down to the front desk and she was standing there laughing with some guy. I was beyond furious and demanded she get the manager NOW! She pointed to the guy she was laughing with and said there he is. I went ballistic screaming at the jerk. I Asked him why he couldn't be bothered to come to our room. He just mumbled nothing intelligent sounding. Needless to say we checked out, One thing that was absolutely amazing, neither one of them ever apologized.
We then found a great hotel just down the street and had a very good time
- Official Description (provided by the hotel):
- Take a relaxing journey to the historic La Casa del Camino hotel located in fabulous, Laguna Beach! Walk along the surf as you explore the pristine beaches just outside of our hotel. Join us for hand crafted cocktails and a diverse menu at K'ya Bistro Bar and The Rooftop. You'll rest easy in eclectic and beautifully decorated guest rooms, join us for a lively happy hour, and take a swim in the marvelous Pacific Ocean. Included in a $16 resort fee, you'll have access to on-site parking, wireless internet, a daily breakfast buffet, and the nearby Art of Fitness Gym! Check-in is at 4:00 p.m. and check-out is at 11:30 a.m. ... more less
- Reservation Options:
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- Also Known As:
- La Casa Del Camino Hotel Laguna Beach