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“Good location, not the greatest price”

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Pacific Edge Hotel on Laguna Beach
Ranked #13 of 23 Hotels in Laguna Beach
Reviewed 1 April 2012

The location of this hotel was amazing. We had a room in the Reef building and the view was great. The bed was very comfortable and so were the pillows. I loved the color and decoration of the room. There were some things I didn't like. Our valet was payed for since we stayed for 5 nights, but it would have been much more convienent if we could have just parked ourselves. The lighting fixtures were cheap plastic and one fell on us one night. The paint at the bottom of the bathroom door was warped. The shower rod was rusty and the door going to the balcony didn't fit the frame right and if you wanted to keep the door open, it made a lot of noise. Liked the hotel since we didn't spend much time in there but would possibly stay again if it was less expensive and the valet rules changed.

  • Stayed: March 2012
    • Value
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Thank nmoris821
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill T, General Manager at Pacific Edge Hotel on Laguna Beach, responded to this reviewResponded 11 April 2012

Thank you for your kind review! I'm so glad you enjoyed staying with us in one of our Reef building rooms. We're lucky to have such a beautiful view. In regards to the valet, our parking space is utilized for our hotel guests as well as the restaurant patrons of both our restaurants, thus Valet parking is required due to the unique lay-out of our property. I apologize if our front desk staff did not explain its necessity better. We would love to welcome you back again soon.

Bill Tremper
General Manager

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1,045 - 1,049 of 1,437 reviews

Reviewed 31 March 2012

It is a great location actually laguna beach you are very close to the ocean there are multiple room options . There was a huge storm when we were there they helped us a lot changed our room so the service is also great! I would definitely suggest to stay there also you would have a 20% off in the. Next restaurant where you can have a ocean view breakfast. Actually they have several discounts in town. I definitely suggest.

  • Stayed: March 2012
    • Value
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1  Thank Belamin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill T, General Manager at Pacific Edge Hotel on Laguna Beach, responded to this reviewResponded 12 April 2012

Thanks so much for your great review. I'm happy to hear that our staff was able to accommodate your needs during that storm. We would love to welcome you back again any time!

Bill Tremper
General Manager

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Reviewed 28 March 2012

My two daughters and I stayed one night to enjoy the ocean. We were in an ocean view room that was larger than most standard rooms with 2 queen beds. The decor was bright, cheery and "beachy". The room was very clean and the beds & linens were very comfortable. The in-room mini fridge was convenient. The balcony was a nice size and we watched the beautiful Pacific Ocean sunset from it. We slept with the balcony door open so we could hear the sound of the ocean all night. We ate at the fancier of the 2 restaurants on the property and the food was delicious. I was very impressed with the staff at the hotel. The front desk employees were happy to help with anything and were knowledgable about the area. We were within walking distance of everything in Laguna. I hope to visit this hotel again soon!

Room Tip: Worth it to get an ocean view room.
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  • Stayed: March 2012, travelled with family
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1  Thank Kris M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill T, General Manager at Pacific Edge Hotel on Laguna Beach, responded to this reviewResponded 3 April 2012

Kris,

It's wonderful to read your review. I'm glad you and your daughters enjoyed your stay with us and found the atmosphere cheerful and beachy. I'm also thrilled to hear that you found the staff impressive; they will be so happy to hear from you. We would love to welcome you back again soon.

Bill Tremper
General Manager

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Reviewed 26 March 2012

We stayed here four nights in March. The property and rooms are a bit dated but you really can't beat the views in the ocean front rooms; you are so close to the beach that you can literally hear the ocean the entire time you are in your room, unless you are in a room next to the Deck, then all you can hear is loud, thumping music in the evening. We were checked into room 501 and were so happy when we walked in our room and saw the incredible view. We'd had a long travel day and were dealing with the time zone change so we were going to call it an early night. At about 8:00 pm, the music started and it was so loud that I could sing along with every song. I called the front desk and they said the music would be over at 11:00. I ended up going to the front desk to see about changing rooms; my mother just coudn't take it. There were no other rooms available but could move the following day. They indicated that this is a frequent problem with this particular room. I must say that the staff were very nice and although it was very inconvenient to pack everything up, they did move all our luggage the next day. What I found strange was that I had received two form email messages from the GM, Bill Tremper, prior to our visit letting us know we could make dinner reservations or reserve cabanas. I also received a message after we checked in wanting to know if the hotel was exceeding our expectations. I replied to the message and informed Mr Tremper of our issue with room 501 and our surprise that they book this room with no warning or price adjustment for the impending noise. I never received a reply from him, other than another form message after we had checked out saying that he hoped everything was great with our stay. We had to have engineering to the new room twice to fix the television and he finally just installed a new one. All the staff we encountered were so very helpful and friendly that clearly the hotel is doing something right with customer service training. Staff were really top notch. The rooms were spacious and clean, just a bit dated. We had a small kitchenette in our second room. I will have to say that the professional photos on this site don't match up with what we saw in our two rooms. Just don't go expecting the room in the pictures and you probably won't be disappointed. the balcony was spacious. The location to the rest of the town was great and we could walk everywhere. It was a bit inconvenient to have to use valet parking but we never had to wait more than just a couple of minutes but it does get expensive at $20 a day and tipping everytime you need your car. We would definitely stay here again despite the problem we encountered.

Room Tip: Get a beach front room but avoid a room near the Deck if you don't want to hear music every even...
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  • Stayed: March 2012, travelled with family
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Thank saqsaq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill T, General Manager at Pacific Edge Hotel on Laguna Beach, responded to this reviewResponded 27 March 2012

So lovely to read your review! We truly appreciate your comments. I do apologize about the problem with room 501; while I'm glad the staff was able to accommodate your needs it's an issue we'll have to address. I'm also sorry that I didn't respond to your message; I'll be sure to get in touch soon. I do hope you enjoyed your trip overall; we would love to welcome you back again soon.

Bill Tremper
General Manager

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Reviewed 24 March 2012

Stayed two nights - first one in an ocean view room. And what a view -
Beautiful sunset with dolphins and whale included - amazing and the best feature of the hotel.
Second night in a village room which was large but felt more like a motel then a hotel.
We had only a paper thin door between us and the neighbours with a yapping dog which they left behind in the morning...!

Otherwise nice retro style - perhaps a little worn out considering what they charge.
We stayed in another joie de vivre in San Fransisco which also had great style but was a bit more upkept.
The pool was closed when we were there and the smaller pool was in the shade by the road so not great. They do put out sun loungers for you on the beach which is nice.
Conveniently located right next to the beach House.

Room Tip: ocean view
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  • Stayed: March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Thank Anja_1049
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill T, General Manager at Pacific Edge Hotel on Laguna Beach, responded to this reviewResponded 3 April 2012

Thank you for your lovely review. I'm glad you enjoyed our ocean view room--it's certainly a beautiful view and we're fortunate to see it every day. We truly appreciate your feedback about the rooms. We would love to welcome you back again any time!

Bill Tremper
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pacific Edge Hotel on Laguna Beach

Address: 647 South Coast Highway, Laguna Beach, CA 92651-2415 (Formerly Vacation Village Hotel)
Phone Number:
Region: United States > California > Orange County > Laguna Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#7 Business Hotel in Laguna Beach
#8 Romantic Hotel in Laguna Beach
#11 On the Beach Hotel in Laguna Beach
#11 Family Hotel in Laguna Beach
Price Range: ₹ 9,922 - ₹ 18,169 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Pacific Edge Hotel on Laguna Beach 3*
Number of rooms: 109
Official Description (provided by the hotel):
Imagine the cool ocean breeze brushing up against your cheek. Admire the views of the deep, blue, Pacific Ocean from the balconies overlooking the waves of one of our oceanfront rooms. Enjoy convenient sunning, surfing and swimming as the sand is just steps from your room. Pacific Edge Hotel is not only steps away from the sand of the California coast, but also steps away from everything that Laguna Beach has to offer. The hotel is within walking distance of both Laguna Village and the shops and galleries along the South Coast Highway. In addition to your holiday and vacation needs, we are known for being an ideal destination for groups, social events, and wedding. Our magnificent Villa offers a prime, one-of-kind event space, suitable for the most important and precious events. We look forward to you joining us for your next leisure or business stay. ... more   less 
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Also Known As:
Hotel Pacific Edge
Pacific Edge Laguna Beach
Vacation Village Laguna Beach

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