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“Great location, great facility, beautiful grounds.”

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The Waterfront Beach Resort, A Hilton Hotel
Ranked #3 of 21 Hotels in Huntington Beach
Certificate of Excellence
GreenLeadersPlatinum level
Denver,CO
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great location, great facility, beautiful grounds.”
Reviewed 17 May 2012 via mobile

Our room was overlooking the pool however ALL of the rooms on the north side face the pool and the Huntington Beach pier. Night woes were awesome but in the morning, watching the surfers was great! Restaurant was good, bar at night was fun, deli was poorly stocked, beautiful pool and hot tub. Once you get off the hotel grounds, wifi is all over. The hotel wants $12.95 for Internet. Valet at $26/day (good and prompt service). It seemed they nickel and dimed for everything including extra chocolates at the turn down service after the first night and a paper after the first day too. Walk across the street to the beach. Rent bikes on the east side of the Huntington Pier about 3 blocks inland. $7/day compared to $30 at the hotel. Ride to Newport Beach and have a decent dinner at the Crab Cooker! Fun time. Can't wait to go back!

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Longfortropics
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott O, Public Relations Manager at The Waterfront Beach Resort, A Hilton Hotel, responded to this review, 18 May 2012
Dear Longfortropics,

Thank you so much for making us a part of your stay here at the Waterfront Beach Resort. I have sent your comment on to our Surf Hero Market manager to make certain we are more prompt in keeping our deli stocked (especailly during such busy times as your stay). We wish you and yours all the best and look forward to serving you again in the near future!

Sincerely,

Scott O'Hanlon
Director of Marketing
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Traveller tips help you choose the right room.   Room tips (392)
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English first
Millsap, Texas
1 review
Reviewed 10 May 2012

Myself, friend and service dog stayed at the Hilton waterfront for 2 days. We were treated so well. Help was there at all times, no one ever ignored us or treated us badly in any way. ALL staff was wonderful, helpful and always willing to help. The food was fantastic, and we had the best time in total comfort. The beds.....oh what comfort, large rooms, can't brag about the Hotel or staff enough.

We say a very sincere Thank you to all!!
Debbie Z, Cynthia and Bear :)

Room Tip: We were in rm 920 with an awesome view of the ocean front and it was gorgeous!!
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  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Debbie Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott O, Public Relations Manager at The Waterfront Beach Resort, A Hilton Hotel, responded to this review, 18 May 2012
Dear Bear (and Debbie),

We could not have been more pleased to have all of you here at the resort with us during your visit to Huntington Beach. Bear was such a loveable dog...and quite the hit with both the staff and locals alike. Please know that we would love to have all back anytime you hunger for the Pacific. The Waterfront Beach Resort will keep Bear's dish and snacks handy!

Many thanks,

Scott O'Hanlon
Director of Marketing
The Waterfront Beach Resort, a Hilton Hotel
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Leavenworth, Washington
Level Contributor
42 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 10 May 2012

Super clean rooms, comfortible beds & pillows, friendly staff and beautiful views. Easy walking distance to beach, restaurants and night life. Made for a lovely place to stay while on my last business trip.

Room Tip: Rooms with views are great but I chose a lesser expensive room and walked to the beach for my views.
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  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JulesJim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott O, Public Relations Manager at The Waterfront Beach Resort, A Hilton Hotel, responded to this review, 18 May 2012
Dear JulesJim B,

Thank you so much for your kind words... you thrilled our operations staff! As they like to say, please come back and then let us know if there is anything else we can do for you!

Sincerely,

Scott O'Hanlon
Director of Marketing
The Waterfront Beach Resort, a Hilton Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 8 May 2012

Stayed there for one night before moving as this is the worst service we have ever had in the US.
We arrived by super shuttle from LA International. Concierge found his magazine far more interesting than helping with our luggage and I eventually found a trolley and loaded it myself.
At the check in we were the only people there, but both staff were more interested in their computer screen for around 10 minutes before finally asking if they could help us.
Breakfast was included in the booking, but we were expecting a bit better than a coffee and an apple from the take away shop. Even internet was an extra cost. They have a nice bar there which served good meals. The next day we left this Hilton with the same level of assistance and moved to the Sheraton in San Diego which was excellent with great friendly service. We had prebooked the Hilton in Ft Lauderdale for a couple of weeks later, but fortunately that hotel bore no resemblance to the one in Huntington Beach.

Room Tip: Low floors overlooking pool is noisy and balcony is cramped. Ask for an ocean view if possible
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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Peter D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott O, Public Relations Manager at The Waterfront Beach Resort, A Hilton Hotel, responded to this review, 10 May 2012
Dear Peter D.,

The Waterfront Beach Resort takes very seriously any guest complaint or service issue and promptly directs any corrective actions that needs to be taken by our team. While incidents such as the failures in service you mentioned here are very rare here at the resort, they are none the less a concern to everyone who works within our walls, most especially our executive team.

We always appreciate any feedback and are committed to our core mission of giving all of our guests the "wow" experiences we are all trained to provide. Our standard proceedure in this event would be to immediately call together the team members or departments in question and find out what may have happened here during your stay. This action will be carried out today by our front office staff.

That said, if you ever in the area again, I would like the opportunity to personally see to your stay with us. I hope the rest of your time spent in Huntington Beach, California was an enjoyable one.Again, I sincerely apologize on behalf of our entire hotel operation for your experience and would be grateful for the opportunity to make this right . Please never hesitate to let any of us know if there is anything else we could do for you. It would be our (and my) pleasure to assist you.

Sincerely,

Scott O'Hanlon
Director of Marketing
The Waterfront Beach Resort, a Hilton hotel
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Branchburg, New Jersey
Level Contributor
277 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
Reviewed 7 May 2012

This Hilton does it right. From the time we checked in until we checked out, everyone was pleasant and friendly. I felt like they truly valued me as a guest. Housekeeping was outstanding. Our room was clean and with turn-down service our room was refreshed and restocked at night. The pool service was couldn't have been better. The service was prompt. The concierge staff was helpful in arranging a car service to take us to various places.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LiJo4145
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott O, Public Relations Manager at The Waterfront Beach Resort, A Hilton Hotel, responded to this review, 1 June 2012
Dear LiJo4145,

Thank you so much for chosing The Waterfront Beach Resort, a Hilton Hotel, for your stay in Huntington Beach. We all look forward to the day of your return and i can assure you, the same friendly faces and attentive service will be waiting for you as well. Have a wonderful summer!

Sincerely,

Scott O'Hanlon
Director of Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Waterfront Beach Resort, A Hilton Hotel

Property: The Waterfront Beach Resort, A Hilton Hotel
Address: 21100 Pacific Coast Hwy, Huntington Beach, CA 92648-5307
Phone Number:
Region: United States > California > Orange County > Huntington Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Huntington Beach
#2 Business Hotel in Huntington Beach
#3 Luxury Hotel in Huntington Beach
#3 On the Beach Hotel in Huntington Beach
#3 Family Hotel in Huntington Beach
#3 Romantic Hotel in Huntington Beach
Price range (per night): ₹ 17,713 - ₹ 31,935
Hotel Class:4 star — The Waterfront Beach Resort, A Hilton Hotel 4*
Number of rooms: 290
Official Description (provided by the hotel):
The Waterfront Beach Resort, a Hilton Hotel is located on the picturesque coastline of Southern California, in the heart of Surf City USA™ in Huntington Beach, California. Book a room or oceanview suite and enjoy proximity to Disneyland(R) Resort, Knott's Berry Farm and the Aquarium of the Pacific. Join us for lunch or dinner at the famous Shades Restaurant. ... more   less 
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Also Known As:
Hilton Waterfront Beach Hotel Huntington Beach
Hilton Huntington Beach
Hilton Hotel Huntington Beach
Hilton Waterfront Beach Resort

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