I came here with my sister after finding them on groupon. We booked it 6 months prior to our visit in the US and the lady on the phone was helpful and made it easy to book! We opted to upgrade to 11,000 as it's better for the video package we had. I would highly advise to book the video footage as although it can seem pricey you get some great shots and if you only plan on doing this once it's only a small price for the memory. From the instructor and videographer and the the people in the plane with us all the jumpers are easy to talk to and make the experience even more enjoyable!! We received and email the day before our jump to confirm times and estimated weather which I thought was great as I forgot to write down the time :/.
There was one member of staff that unfortunately let the team down but thankfully everyone else made up for it. She was rude when we came to check in and had an attitude!! We are from the UK and our emergency contact would be a UK number but she said that isn't allowed and if we don't have a contact in the US then that's our problem (this was never explained previously). We just used our hotel number and it wasn't a problem as thankfully we had no issues.
Overall this was honestly the best Experience of my life.
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