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“excellent choice for the money” 4 of 5 bubbles
Review of BEST WESTERN Dry Creek Inn

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BEST WESTERN Dry Creek Inn
Ranked #5 of 9 Hotels in Healdsburg
San Francisco
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“excellent choice for the money”
4 of 5 bubbles Reviewed 1 May 2012

The Dry Creek Inn proved to be a very good choice during our visit to River Rock Casino and the charming town of Healdsburg.
Our rooms were quite large, very clean and comfortable. A breakfast is included and it is more than the limited continental breakfast one usually finds.

Room Tip: Try for a room not facing toward the freeway. Freeway can be noisy.
See more room tips
  • Stayed April 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank dollySanFrancisco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,866 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (494)
Date | Rating
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English first
Mill Valley, California
Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 1 May 2012 via mobile

We loved our stay. To be honest, we got a special rate. The room was large and well appointed. Staff was very friendly and helpful. The breakfast was fine, not anything special but it did the job. We'd happily stay at the Dry Creek Inn again and may use it for a special occasion later this year.

  • Stayed April 2012
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sonny747
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chico, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 1 May 2012

DO NOT STAY AT THIS HOTEL!!! This hotel has charged me $500.00 for smoking in their room when I did not smoke in the room. Because I signed for the deposit, and because one person said the room smelled like smoke, I have no way of proving this charge is false!!! I am a college educated person who would have booked a smoking room if I was planning on smoking in a hotel room. I would never have approved a 500.00 deposit if I did not think for one minute that I would not be getting it back. I am a women who has been scammed out of a lot of money by a powerful corporation, I will never in my life do business with Best Western again. The hotel and all the staff have been rude to me when trying to deal with this matter!! DO NOT STAY AT THIS HOTEL!!!

  • Stayed April 2012, travelled solo
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Kel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aaron9556, Owner at BEST WESTERN Dry Creek Inn, responded to this review, 2 May 2012
We usually start off all negative reviews with an apology for an event or occurrence where the hotel errored and the guest were not satisfied. However, this is not the case here. This is simply as case of a particular guest who decided not to follow the policies set up by the hotel for the rental of a guest room.

The guest made a reservation at our hotel on March 24, 2012 for a non smoking king size room, scheduled to arrive on April 11, 2012 for one night. This reservation was made directly with Priceline through Best Western and was confirmed to the guest.

Upon check in on April 11, 2012 the guest signed the registration which reaffirmed she would have a non-smoking room. On the registration card itself the terms and conditions set forth for the use of the non-smoking room are quite clear. The guest agreed to these terms and conditions, by signing the registration card. In addition, clearly visable on the guest room entrance door is a non smoking sign indicating the room type that the guest rented.

At check out time on April 12, 2012 the hotel Front Desk Manager was notified by the Executive Housekeeper that the room this guest had rented was smoked in. Since, we do take these matters quite seriously we have specific procedures in place to deal with these type of situations. Our standard procedure is to have at least two management personnel available too inspect the room, prior to charging the guest a smoking fee. Therefore, the Executive Housekeeper and Front Office Manager were present to inspect the room. Both individuals confirmed the smell of smoke in the room, which had not been there the prior day when the room was cleaned.

Unfortunately, due to the fact the room was smoked in, we had to post a $500.00 smoking fee to the guest, in order to put the room back into the condition it was prior to it being smoked in.

We have had several conversations with this guest, but have been unable to reach a reasonable solution.

We dispute this guests claim that she was scammed in any way. Our hotel is simply following the terms and conditions which the guest agreed to when renting our room. We firmly believe the smoking charge is valid. No one is being scammed.

Thank you for taking the time to read our response.

Sincerely,


Aaron Krug
President and General Manager
Best Western Plus Dry Creek Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Telluride, Colorado
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 29 April 2012

Stayed in the upgraded Tuscan wing~ large room with balcony, large bath with jetted tub; very clean and comfy bed, fireplace. Easy to get to off 101 and convenient to wine tasting throughout the Sonoma region and the Russian River Valley. Hospitable/friendly/professional staff. Nice continental breakfast area if you don't want to go out for breakfast (cereal, hot waffles, hard boiled eggs, yogurt, juice, microwave breakfast sandwich). Close to the center of town but would probably drive. Very, very close to Seghesio Winery- don't miss it! You could walk there.

Room Tip: Definitely go for the upgrade to the Tuscan wing- well worth it!
See more room tips
  • Stayed April 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JKCB3238
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Columbus, OH
1 review
5 of 5 bubbles Reviewed 28 April 2012

First time to wine country and after online searching for days for that "perfect" place to stay, Dry Creek Inn was recommended by a wine buyer friend who had stayed there many times before. While not in the middle of Healdsburg, this Inn is a short drive to the downtown. Staying in the "new" section is a must. Many upgraded features including whirlpool tub, fireplace and walk-in shower plus flat-screen TV. The room price was exceptional and the staff very helpful. Continental breakfast was above par. This is a great place to "stay", but is not for those prefer to spend their money on "image" and pay for the "elegant" places in downtown Healdsburg. Save your money and spend it on food and wine!

  • Stayed January 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rick D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Dry Creek Inn

Property: BEST WESTERN Dry Creek Inn
Address: 198 Dry Creek Rd, Healdsburg, CA 95448-4702
Phone Number:
Region: United States > California > Sonoma County > Healdsburg
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Healdsburg
Price range (per night): ₹ 7,998 - ₹ 20,431
Hotel Class:4 star — BEST WESTERN Dry Creek Inn 4*
Number of rooms: 163
Official Description (provided by the hotel):
The Best Western Dry Creek Inn is the heart of California's famous Wine Country in the beautiful town of Healdsburg CA, just 15 minutes from Santa Rosa. Five minutes from our hotel is the popular Healdsburg’s Town Square, home to many award-winning fine dining and family restaurants and boutique and antique shopping. Over 150 of the renowned Dry Creek, Russian River, and Alexander Valley wineries and River Rock Casino are within 20 minutes of the hotel. ... more   less 
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Also Known As:
Best Western Plus Dry Creek Hotel Healdsburg
Best Western Healdsburg
Healdsburg Best Western

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