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All reviews full kitchen cleaning service stove top packaged oatmeal pots pans front desk staff nice stay king bed la zoo griffith observatory universal studios the hotel is clean enjoyed my stay kitchenette hollywood closet bedspread
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Reviewed 19 August 2018

The rooms are nice, and the front desk service level is excellent. They don't provide daily maid service, but that's OK; I don't get daily maid service at home, either. ;)

Pets are allowed, which I like. We didn't bring the pup this time, so we liked getting to pet other folks' pups.

For astonishingly good food, check out Pho Hot a couple blocks south.

  • Stayed: August 2018, travelled with family
    • Value
    • Cleanliness
    • Service
Thank drboyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Los Angeles - Glendale, responded to this reviewResponded 20 August 2018

Thank you for choosing Extended Stay America. It is delightful to know you liked your well-appointed room and that you were impressed with our pet policy. It was a pleasure to have you as our guest, and we look forward to seeing you and your furry friend soon.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2018

There are parts of the hotel we were not thrilled with but there were parts that were good. There was a mini kitchen that we were able to ultilize to save a bit of money. There was plenty of parking on the outside of the hotel and did not have to walk far. The rooms were pretty well insulated where you couldn’t hear neighbors. The rooms smelled a little weird and the pull out couch bed was not very comfortable at all. There isn’t an ice machine. But they do the “breakfast on the go” which is basically breakfast bars, some fruit and some muffins. Weirdest thing was that the sink and the toilet clogged while we were there for 2 short days. They did come clean out the sink but the toilet they came up and handed us a “toilet stick” which we had to ultize ourselves. I’m not saying I’d stay here again but we were able to make it work.

Room Tip: The elevator is extremely slow. I’d recommend first floor
Stayed: July 2018, travelled with family
Thank pasandy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Los Angeles - Glendale, responded to this reviewResponded 1 August 2018

Thank you for sharing the specifics of your stay with us. We’re glad to know you liked your well-appointed room and that overall you had a pleasant experience. However, we’re sorry for the maintenance issue you experienced with your toilet and for not meeting some of your expectations. Your feedback has been shared with the concerned team, and they are fixing the problems you mentioned immediately. Also, all our rooms have a full-size refrigerator which has ice trays in it for our guests’ convenience. Therefore, we do not have the ice machine on our property. We hope you will consider a return visit so we can make it up to you.

Sincerely,
Hotel Management

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Reviewed 10 July 2018

The hotel is very easy going with kind staff. We stayed for 6 weeks due to construction at our apartment building, and I enjoyed it. We did not experience any problems. The manager was nice and helpful, and she did her best to provide comfort and satisfaction of her guests.

  • Stayed: June 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank avanesian2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Los Angeles - Glendale, responded to this reviewResponded 11 July 2018

Thanks for choosing Extended Stay America for your stay. Making sure that every guest has an excellent experience is our #1 priority, and everyone on the team appreciates hearing these compliments. It was a pleasure serving you, and we look forward to welcoming you back soon.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2018

The hotel atmosphere is so special that it really felt like home to me. All respect for the general manager who does a great job here, and friendly staff specially Caroline who are ready to help in all means; a true sample of excellent hospitality.

  • Stayed: July 2018, travelled with family
    • Value
    • Cleanliness
    • Service
Thank stella3413
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Los Angeles - Glendale, responded to this reviewResponded 6 July 2018

Wow - Stella, many thanks for including Extended Stay America in your travel plans. Our staff is committed to providing excellent service, so Caroline will be happy to know her efforts helped make your stay a great one. It was so good to have you here, and we look forward to seeing you again soon.

Sincerely,
Hotel Management

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Reviewed 2 May 2018

We had to pay $10 a day for parking in their large parking lot on top of the hotel fees.
They charged my card $$250.00 for smoking in the room and we did not smoke in the room. We lit an incense to mask the mildew smell. They were unwilling to even discuss refunding my card. The landscapers woke us up at 7am on Saturday and the floor cleaners prevented us from communicating without yelling or hearing the TV for all of Saturday afternoon. It was basically a joke. I felt like we were being pranked. Won't EVER stay here again and will warn everyone I know.

Room Tip: Go somewhere else
  • Stayed: May 2018, travelled with family
    • Location
    • Cleanliness
    • Service
Thank RaimeeD2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Los Angeles - Glendale, responded to this reviewResponded 3 May 2018

Raimee, it's never our intention to disappoint our guests. We apologize for your unpleasant experience with our associates. Your feedback is valuable to us, and we will use it to make sure so we are more consistent in our service delivery. We hope you will consider staying with us again as we would welcome the opportunity to restore your confidence in our hotel.

Sincerely,
Hotel Management

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