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“Seedy area of town with housekeeping issues”

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HYATT house Emeryville / San Francisco Bay Area
Ranked #1 of 8 Hotels in Emeryville
Certificate of Excellence
Reviewed 20 October 2017

I stayed at this hotel on 10-10-17. The area of town that the hotel is in is pretty seedy. A lot of locals hanging in the adjoining parking lots. Thankfully the hotel has a restaurant and a pantry so I didn't have to venture out for food since I didn't have a car. Upon check in the lobby was vey nice and the front desk staff was nice as well. Very speedy check in. The room was very nice as it has a small kitchen, a living room with a separate bedroom. There was a small Juliet type of balcony that you could stand outside on. I tried to keep the door open but my room overlooked the Amtrak train tracks so it was pretty noisy. When I walked into the bedroom I noticed a dirty cleaning rag on the floor that housekeeping left behind. Didn't bother me too much as the room was clean except when I went to use the toilet it was full of urine. That was unacceptable. I went to the front desk to let them know. They offered to have housekeeping come back to the room but I told them that it wasn't necessary. They then gave me a $20 vouch to use in the restaurant or pantry so dinner only ended up costing me $9.00. I had a co-worker staying at the hotel as well. He was there for 2 nights and when he got back to his room the first night all of his personal belongings had been removed. He called the front desk but since it was about 9pm housekeeping was gone and they could not locate his possessions. He had to wear the same clothes the next day but they did provide him with toiletries. He emailed management to inform them of the situation. He finally got a call at 3 in the afternoon to let him know that is stuff had been found. Still not sure what happened however, the hotel refunded him for one nights stay. I think this is a fairly new hotel and they still have a lot of tweaking to do..

Room Tip: ask for a room facing the water and not the train tracks
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  • Stayed: October 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank cindycPasadena_MD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 20 October 2017

My family selected the Hyatt House instead of the Hyatt Place down the street because it offered 1 bedroom suites for approximately the same price as the standard bedrooms. I was disappointed for the following reasons: (1) Staff was overall friendly but at check-in, the host gave me unsolicited information and snarky attitude. (2) I can hear the air conditioning unit every time I pass by the elevators. (3) The hotel despite being new shows a lot of wear. (4) The suites are small. (5) Most importantly, one side of the hotel faces the train station and you can hear the trains especially at night. I thought it was weird that the hotel provided earplugs on the bedside tables. It totally made since that night when I heard the train. On the positive side, the complimentary breakfast buffet was good and you can order fresh omelets. Parking is free and plenty.

TIPs.
- Not all suites have electric stove tops.
- Get rooms facing the hotel pool and not the train station.
- Get higher floor rooms.
- Suites come with showers or tubs.

  • Stayed: October 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank tina2135
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 October 2017

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank F4839YMmariam
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 15 October 2017

We enjoyed our two night stay. The hotel is clean and the staff are friendly. Breakfast was good with plenty of choice.
Good access from the Amtrak station via the bridge, with a lift at both ends.
Astonishing vibrations from the Amtrak engines below. For a few minutes our bed was vibrating in frequency with the engines, and we were on the 12th floor! That said, we slept OK, the hotel provides earplugs and a comforting noise machine if you have a problem getting off to sleep.

Room Tip: Station is at the rear!
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  • Stayed: October 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank goinggray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HH_Emeryville_MGR, Manager at HYATT house Emeryville / San Francisco Bay Area, responded to this reviewResponded 18 October 2017

Hello Valued Guest,

Thank you for your TripAdvisor survey response regarding your recent stay at the Hyatt House Emeryville. We will certainly investigate your noted comments, as we are always seeking to improve our operations as much as possible for the enjoyment of our guests.

Thanks for staying with us, and we wish you the safest travels!

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Reviewed 13 October 2017

We stayed a couple nights after having to evacuate our area because of the fires in Northern California. This was the best hotel we could find with room and dog friendly. The staff was nice to us including the cooks and general manager. They took care of us and made sure we were fed and when more family showed up they made sure to accommodate all of us together. I would return here in the future. The location is perfect as well with Bay Street in the area and groceries across the street and east freeway access. Thank you staff at Hyatt Place emeryville for taking care of us in the time of need and shelter we really appreciated everything.

  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Angelicajay89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HH_Emeryville_MGR, Manager at HYATT house Emeryville / San Francisco Bay Area, responded to this reviewResponded 18 October 2017

Hello Valued Guest,

Thank you for your wonderful TripAdvisor review regarding your recent stay with us at the Hyatt House Emeryville. Without question, we extend our deepest sympathies for the challenges you have been dealing with in relation to the wildfires in Napa.

We are pleased that you enjoyed your stay and wish you safe travels to your next destination!

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Additional Information about HYATT house Emeryville / San Francisco Bay Area

Address: 5800 Shellmound Way, Emeryville, CA 94608-1912 (Formerly Hyatt Summerfield Suites Emeryville)
Phone Number:
Region: United States > California > Emeryville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 8 Hotels in Emeryville
Price Range: ₹ 10,123 - ₹ 23,857 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — HYATT house Emeryville / San Francisco Bay Area 3*
Number of rooms: 234
Official Description (provided by the hotel):
Our newly renovated extended stay hotel (completed May of 2015) is located at the foot of the San Francisco Bay Bridge near Oakland and Berkeley, California. Hyatt House Emeryville/San Francisco Bay Area is within five miles of University of California Berkeley. Enjoy the beautiful views over the San Francisco - Oakland Bay Bridge. The hotel is also conveniently located near the Bay Street Emeryville Mall and MacArthur BART station. Emeryville offers a wide variety of retail venues and shopping destinations. The Bay Street Mall, East BayBridge Shopping Center and The Emeryville Public Market are all within a short distance from the Hyatt House. During your stay, you will enjoy a complimentary hot breakfast. The outdoor pool, whirlpool and fitness center will provide relaxation and a healthy lifestyle while away from home, and our knowledgeable Front Desk Hosts are available 24 hours a day to assist with your requests. In addition, the H BAR welcomes travelers 7 days a week from 5pm -10pm, offering our new Sip+Savor Menu, featuring home-cooked comforts including gourmet Grilled Cheese Sandwiches, Chef-Crafted TV Dinners, delicious new apps like the Tomato Mozzy Bread and more. A full bar is also available. ... more   less 
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Also Known As:
Hyatt Summerfield Suites Emeryville Hotel Emeryville
Woodfin Hotel Emeryville

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