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“Just can't get hot mashed potatoes”

BJ's Restaurant & Brewhouse
Ranked #29 of 320 Restaurants in Concord
Restaurant details
Reviewed 28 March 2017

This is my wife's favorite restaurant. I can't imagine why. Every time she goes to this location the mashed potatoes are always cold with the Parmesan Crusted Chicken. By the time tre waiter or waitress comes to check on the food quality she is half way through her dinner so she saves half the chicken and takes the potatoes home to reheat. This does not happen at the location in Vacaville. Apparently they have no managers as no one has ever come out to say they are sorry or any comment. Other than that the food is OK and mine is hot but I don't order anything with mashed potatoes. We have a loyalty card but this restaurant doesn't have anything but servers, Claim Jumper is my favorite, when you give them your loyalty car a manager returns it and checks on you during your dinner. If something isn't right they come out to find out what it is after tell the server. Much better service...This was were my wife wanted to go for her birthday...disappointing

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Thank timdean3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (83)
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6 - 10 of 83 reviews

Reviewed 11 March 2017

One had a very nice flat bread pizza, the other the new spicy peanut chicken, also very nice. Excellent beer to that. Add superb service and you have an all in all very nice lunch. the place is very noisy though.

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Thank Brian R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 December 2016 via mobile

The food was ok, not great. The restaurant was a disaster, service was okay, but got to listen to two female employees swear non stop about a boyfriend.

Thank Amanda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 November 2016

Met up with two girlfriends that I have not seen a several weeks. Decided to meet at BJ's to catch up with each other. The waitress was very good, but they either need more service people because she seemedto have several tables to serve and yet there were other staff that did not appear to be busy.

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Thank Marilyn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 October 2016

I've eaten at BJs a few times and had decent to good experiences. but I was very disappointed with the service at the BJs in Concord. There was a 30 min wait with at least 5-10 tables vacant throughout. It did not seem that the place was understaffed or overly busy either. No explanations were provided. After being seated, the waitress forgot to place multiple orders, brought food out of order, ultimately brought one wrong entree, never brought condiments after offering, etc.... She apologized and tried making it "right" by knocking some off the bill which was appreciated but forgot to return to collect the check, leaving us waiting for a really long time. I eventually had to track down the manager to pay the bill to get the heck out of the train wreck of an operation. It shouldn't take 2 hours to eat at BJs. Go somewhere else unless you like to be tortured by poor service.

Thank amortellaro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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