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“Clean, relatively modern, comfortable” 3 of 5 bubbles
Review of Holiday Inn Express Cathedral City (Palm Springs)

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Holiday Inn Express Cathedral City (Palm Springs)
Ranked #3 of 7 Hotels in Cathedral City
Certificate of Excellence
Indianapolis, Indiana
Level Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Clean, relatively modern, comfortable”
3 of 5 bubbles Reviewed 20 April 2012 via mobile

This was a nice Holiday Inn with a friendly, but it was still a bit pricey. The rooms were spacious. The bathroom was large with a sink and counter. No flat screen tv. We did laundry three times and the desk always gave us quarters. They also had a decent breakfast.

Stayed April 2012
Helpful?
1 Thank smithal12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew K, Director at Holiday Inn Express Cathedral City (Palm Springs), responded to this review, 24 April 2012
Thank you for taking the time to share your experience. I am glad that you enjoyed your stay with us. We will be going through renovations this summer, and hope to see you again soon!

Yours sincerely,

Andrew Kim
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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238 reviews from our community

Traveller rating
    85
    93
    36
    12
    12
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (50)
Date | Rating
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English first
Huntington Bache
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 16 April 2012

Let’s start off with the plus side, the check in was very quick and the person that check us in was very nice. Now let’s talk about the room, the beds where or old when my wife sit on the side of one, the matters slope down like a bowl of jelly. The box frame was broken and the mattress was shot. The AC is just under the window, but the curtness hangs over the AC vent. So I went to the office, No one can help me; the manager is gone over the weekend. That said he will can me back when he gets in on Monday. I called him on Tuesday and asked about the room. The room was $253. For one night, he returned $40. He said he is only the manger the owner make the final decision. I have tried twice to talk with him, no one will call back. Overall rating TERRIBLE go somewhere else.

Room Tip: Don't stay here.
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  • Stayed April 2012, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank gd l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew K, Director at Holiday Inn Express Cathedral City (Palm Springs), responded to this review, 18 April 2012
Thank you for choosing to stay at the Holiday Inn Express in Cathedral City. We apologize for the inconvenience you experienced during your stay. We have the maintenance staff and assistant managers working over every weekend to assist our guests with their needs. Regardless, I am sorry to hear that we were not able to meet your expectations during your stay.

Our maintenance staff works diligently to address unusual occurrences, such as the mattress problem you experienced. It is comments like yours that help us improve. It seems like the manager has already taken action to compensate for your difficulties.

Once again, I apologize that we were not able to meet your expectations during your stay.

Yours sincerely,

Andrew Kim
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pickerington, OH
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed 10 April 2012

It's just a regular hotel room, nothing special. Room was kind of dusty and we had a view of the roof of the car park over the lobby. Not in the nicest area, it's behind a Jiffy Lube and gas station. However, it is only minutes to Palm Springs and Rancho Mirage. The a/c unit and the refrigerator were very noisy.
Good breakfast and the pool area was very nice. It is a good size pool but not heated so it the weather is only in the 80's or so, the water is cold. It also has a laundry facility. Rooms were quiet.
Can't say enough about the front desk staff, they were very nice and helpful.

  • Stayed April 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JSScott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew K, Director at Holiday Inn Express Cathedral City (Palm Springs), responded to this review, 11 April 2012
We value your comments and I want to thank you for sharing your experience. Our hotel's goal is to provide great service and exceed our guests’ expectations. I apologize that we were not able to make your stay feel special, but we hope to improve with everyone's feedback.

I am pleased that you enjoyed the complimentary hot breakfast and the newly renovated pool area. The pool is heated and is set around mid 80's, which is the average temperature for pools in this area. I will pass on your kind compliments to the front desk staff. We hope to be of service in the near future.

Yours sincerely,

Andrew Kim
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sacramento CA
Level Contributor
65 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed 5 April 2012

Booked two nights while in town for business. The room was very clean and well maintained. Wireless internet service was very slow but free. Breakfast was much better than averaging including hot items (eggs, bacon, pancakes). Overall a very good hotel within walking distance of food. Front desk staff was friendly and efficient. No problems with the room or billing.

  • Stayed March 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Hiker-7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew K, Director at Holiday Inn Express Cathedral City (Palm Springs), responded to this review, 6 April 2012
Thank you for taking the time to share your positive experience. Wireless internet service depends on the number of people using the internet at the time. Regardless, I will check with the internet service provider to see if there is anything we can do to improve the internet speed.

We hope to see you again in the future.

Yours sincerely,

Andrew Kim
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Elkridge, Maryland
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 29 March 2012

Make sure you get a cancellation number if you book this hotel and then cancel. I had made a reservation for March 2012. I canceled the reservation a few days prior to arrival using the link they provided in a reminder email. I have a screen-shot of the cancellation process. However, I never got a cancellation number. I was charged for one nights stay. The hotel manager refused to reverse the charge. When I called Holiday Inn Express, I was told that a cancellation had been logged at 6:04 pm on the day of arrival - 4 minutes after the cancellation deadline. I had actually initiated the cancellation process 3 days earlier.

Room Tip: Go elsewhere.
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Stayed March 2012, travelled with family
Helpful?
2 Thank C0NSUMER_ADV0CATE_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew K, Director at Holiday Inn Express Cathedral City (Palm Springs), responded to this review, 3 April 2012
I am sorry to hear about the unfortunate circumstances; however, your reservation is not cancelled unless you complete the cancellation process. By policy, our agreement is to guarantee a room for your arrival for the night, unless instructed otherwise.

On a high-occupancy night, we would turn away other guests in order to hold our reservation agreement. Thus, reservations that are not cancelled will automatically be charged.

Once again I apologize for your situation and hope to be of service in the future.

Yours sincerely,

Andrew Kim
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Cathedral City (Palm Springs)

Property: Holiday Inn Express Cathedral City (Palm Springs)
Address: 36101 Date Palm Dr, Cathedral City, CA 92234-1503
Phone Number:
Region: United States > California > Cathedral City
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 7 Hotels in Cathedral City
Price range (per night): ₹ 7,648 - ₹ 19,628
Hotel Class:2.5 star — Holiday Inn Express Cathedral City (Palm Springs) 2.5*
Number of rooms: 94
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites Cathedral City is conveniently located in the heart of Palm Springs Valley. Our Cathedral City Hotel is a resort destination near Rancho Mirage, La Quinta, Palm Desert, Indian Wells, world class golf courses, spas, casinos, restaurants and shopping. While travelling to our hotel, you will be able to visit the Palm Springs Aerial Tramway, Indian Canyon Trails, Spa Casino, Agua Caliente Casino, Cathedral Canyon Golf, PGA West Golf, Cabazon World Premium Outlet Mall, Knotts Soak City, Empire Polo Grounds, El Paseo Shopping District, The Living Desert and Joshua Tree National Park. This Holiday Inn Express Hotel is a host hotel for The Big League Dreams Sports Park. We are just minutes from the Palm Springs International Airport in CA. Also nearby Palm Springs Convention Center, Downtown shopping, restaurants, and Indian Wells Tennis Gardens. All leisure or business guests will enjoy our high speed, wireless and wired Internet and complimentary business center. Come experience our serene outdoor heated pool and whirlpool with a large deck and mountain views. Our hotel also features a workout room. Our 100% smoke free hotel features the comforts of home. From our resort style pool, wonderful cinnamon rolls, cookies in the lobby every evening, and the Simply Smart Bedding Collection, this hotel in Cathedral City, CA is sure to please. ... more   less 
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Also Known As:
Holiday Inn Express Cathedral City (Palm Springs) Hotel Cathedral City
Holiday Inn Cathedral City
Cathedral City Holiday Inn
Holiday Inn Express Cathedral City (Palm Springs) CA - California Desert

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