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“Our room was fine, however the hospitality staff needs training.”
Review of Carriage House Inn

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Carriage House Inn
Ranked #6 of 26 Carmel B&B and Inns
Certificate of Excellence
California
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Our room was fine, however the hospitality staff needs training.”
Reviewed 21 February 2012

The person who checked us in was a bit odd. It was obvious she was trying to share with us all the ammenities of the inn, however her delivery lacked the professionalism expected when your paying over $300.00 a night for a room.

The young woman at the check out desk had no social graces. She never asked how our stay had been. When we questioned the bill, as we wished clarity(we had used a gift card for part of the transaction) she became very defensive. She had trouble articulating the line items.that showed a payment for the gift card and then a negative payment which seemed odd to us. The payments appeared to cancel each other out. We will check our Visa statememt when it arrives to make sure we receive credit for the gift card.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank RWCTraveler97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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257 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (73)
Date | Rating
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English first
Corona del Mar, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 February 2012

Once again, we recently spent some time in beautiful Carmel, one of our favorite places of relaxation. The once lovely Carriage House Inn was our choice in years past, not so anymore. The rooms are in dire need of refurbishment; they have become shabby and are not keeping up with the times (poor linen quality, old TV's, worn furniture, dingy wallpaper, the constant loud, disturbing hum of the fridge ), very sad to say the least. They do have a nice wine/cheese offering in the evening, however, this does not compensate for the meager surroundings while still paying a goodly sum! Let's hope management gets with it as the property location is wonderful, so is the office staff, Laurie and Terry. All this being said, this IS our last visit to Carriage House Inn, we will go elsewhere.

Room Tip: Do not recommend this inn.
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank CSB27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FelinaSmith, Operations Manager at Carriage House Inn, responded to this review, 4 April 2012
We take your comments seriously and I apologize that you did not have a more satisfactory experience with us. In your review, you cited deficiencies with the maintenance of the room furnishings. I am very pleased to say that we are currently under way with improvements at the Carriage House Inn. This month alone, we are installing new flat screen tv’s and new luxury Italian linens.

Thank you for the kind words regarding our staff, we always strive to provide exceptional customer service and truly enjoy the wine/cheese evenings. I hope you will allow us another opportunity win back your loyalty to the Carriage House.

Felina Smith
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Madrid, Spain
Level Contributor
101 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 28 January 2012

Great hotel for a couple to visit. Rooms are super cozy with a bed that feels like you are in a cloud. The attention by the employes was also very nice and they were always helpfull. The location is also excelent, walking distance from every place in town. I would recommend this place to anyone.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank DanielaRotger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milwaukee, Wisconsin
1 review
Reviewed 19 January 2012

The property was so very beautiful. The staff was very extending. The room was very elegant and was equivalent to a 5 star establishment. It had every comfort imagineable and exuded a feeling of pure relaxation. The bed was exceptionally comfortable. The breakfast was very lovely.

  • Stayed August 2011, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Diana B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laguna Beach, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 January 2012

We have been coming to this hotel for a very long time. The staff are friendly, helpful, and will go out of their way to provide you with good service. But the prices continue to go up while essential upgrades have not been made. It is as if the owners and manager have decided to let the past good reputation of the bed and breakfast carry them through and to keep profits from overly high rates themselves rather than put money back into needed repairs and upgrades.

Upgrades to flat screen tv monitors, for example, have been put off for years. Only one or two rooms that are considered the "premium" rooms have flat screens. All others continue to use small tube televisions. For a place trying to compete in the marketplace, this is inexcusable. In addition, playing a a DVD from the hotel's adequate selection of older movies requires the use of three separate remote controls. It is too complicated and is not what guests coming to an inn want to be bothered with.

The rooms need to be updated with some fresh colors. The sense is that the place has not been taken care of. We stayed at the beginning of this new year. All guests coming should be told that there is a major construction project directly across the street from the back of the hotel which affects the majority of the rooms of the inn. If you want to stay in the room at all during the day and have a cozy fire, relax, or have a lazy morning, you will have to deal with periodic pounding from the construction. While a discount was offered when we complained about the noise, this should have been told to us upfront, when booking the reservations.

We have many happy memories over the years of Carmel and our stays at the Carriage House Inn. But it is likely we have stayed there for the last time.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank baney1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Carriage House Inn

Property: Carriage House Inn
Address: Junipero between 7th & 8th Avenue, Carmel, CA 93921
Phone Number:
Region: United States > California > Monterey County > Carmel
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites
Hotel Style:
Ranked #6 of 26 B&Bs / Inns in Carmel
Price range (per night): ₹ 21,590 - ₹ 29,670
Hotel Class:3.5 star — Carriage House Inn 3.5*
Number of rooms: 13
Official Description (provided by the hotel):
Carmel’s AAA 4-diamond luxury inn for over 30 years, the romantic Carriage House Inn offers 13 spacious rooms and suites featuring feather beds and fireplaces and most with spa tubs for the ultimate indulgence. Enjoy a hot continental breakfast delivered to your door each morning complete with quiche, croissant, steaming coffee or tea, fruit, granola, juice and the morning paper. Wine and cheese reception is served each evening in the library. ... more   less 
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Also Known As:
Carriage House Hotel Carmel

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