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Sheraton Carlsbad Resort and Spa
Ranked #17 of 36 Hotels in Carlsbad
Reviewed 4 April 2012

I was impressed with the spacious rooms and comfortable beds. The rooms were quite nice. The restaurant, Twenty 20, needs to improve, however. The service was slow, and the food was unremarkable. For one breakfast, I ordered eggs benedict and when it finally arrived at the table, the Hollandaise sauce was so spicy that it tasted like it had chili powder in it, and the English muffins had obviously been sitting out pre-toasted for a long time. My son's pizza was soggy on top and burnt on the bottom. Other than that, I suppose this is an adequate hotel and very convenient in its proximity to LegoLand. Just don't expect much from the restaurant.

  • Stayed: March 2012, travelled with family
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2  Thank Barbara S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (1,282)
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818 - 822 of 1,282 reviews

Reviewed 1 April 2012

Stopped here on the way from Northern Cali to South Cali. Beautiful and new hotel. Close to shopping and the ocean, but this is a family oriented hotel for sure. It's very quiet which is great for us non-families passing by, but I'd prob not stay here again. I couldn't even sit in the hot tub without being splashed by screaming kids. But I was aware of all this and it is not a complaint. For one night, it was exactly what I expected and for what it s worth, I can see why families do flock here. The staff is some of the nicest I've encountered in Califrnia!

  • Stayed: March 2012, travelled as a couple
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1  Thank esg772016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 March 2012

There was nothing to complain about and everything to rave about at this hotel. For its function as a gateway to Legoland this place exceeds every need. It is new and clean, with nice wide and open corridors and nice rooms. As expected they are super accommodating of rambunctious kids and yet the property didn't have the feeling of a playground. The staff also are extremely helpful and good-natured. The walk down to Legoland is quite pleasant and entering from the rear is oh, so nice. The hotel's pool area is just the right size to take a nice long break from Legoland or to wait out a flight home.

  • Stayed: August 2011, travelled with family
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1  Thank ManfishNewYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this reviewResponded 2 April 2012

Thank you for reviewing the Sheraton Carlsbad Resort and Spa. We are so please that you and your family had a great vacation. We hope that you can return soon. We have some great activities planned for this summer.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2012

This is a newer property and the buildings/grounds reflect that. Everything is in very nice condition. It is within walking distance (approx. 3 blocks) from a backdoor entrance to Legoland, which is why we stayed there with our two young children. Two caveats to be aware of: First, at checkin I was offered (for $20/night) the option to upgrade to an "oceanview" room. The ocean is probably 4-5 miles from this property (straight line, not via roads). I have stayed in many oceanview/oceanfront properties over the years and this was NOT oceanview by any stretch of the imagination. The ocean was simply a blue surface off in the distance--too far for anything but the largest boats to be seen. Just because the property sits atop a hill this far from the ocean does not give it a true ocean view in the sense that most people think of. Don't fall for it!! Second, the beds were by far the most uncomfortable of all we've experienced in the 3 LA-area Sheratons we stayed at during that vacation. At some point mattresses need to be replaced and those in our room were definitely at that point. That made me glad we were only there for 1 night.

Room Tip: Don't pay extra for an "ocean view"--not worth it!
  • Stayed: March 2012, travelled with family
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2  Thank Mike S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 March 2012

We spent 4 nights at this Sheraton. This is definitely a family friendly hotel. The front desk and bell-men staff were very helpful, the room was a good size and clean, and the view was lovely. My biggest complaint is the restaurant. The restaurant staff was extremely slow. They were very nice, but it took a ridiculously long time to get anything from them (food, refills, bill). The food was good though, the breakfast buffet options were limited and often we just ordered off the menu. All and all it was a very nice stay!!!

Room Tip: Definitely ask for 3rd floor so you can get a good view.
  • Stayed: March 2012, travelled with family
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1  Thank AdgieLB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sheraton Carlsbad Resort and Spa

Address: 5480 Grand Pacific Dr, Carlsbad, CA 92008-4723
Phone Number:
Region: United States > California > Carlsbad
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Carlsbad
#5 Spa Hotel in Carlsbad
#9 On the Beach Hotel in Carlsbad
#10 Romantic Hotel in Carlsbad
#13 Family Hotel in Carlsbad
Price Range: ₹ 12,142 - ₹ 24,348 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Carlsbad Resort and Spa 4*
Number of rooms: 250
Official Description (provided by the hotel):
Situated close to the California coastline between Los Angeles and San Diego adjacent to Legoland California, providing a refreshing retreat in a charming coastal community with restaurants and shopping galore. Onsite we have over 30,000 sq ft of event space for weddings, corporate events and meetings. The perfect location for everything! ... more   less 
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Also Known As:
Sheraton Carlsbad Hotel Carlsbad
Carlsbad Sheraton

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